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IBM SJ 45-4 | Ethnographic study of collaborative knowledge work

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” Some processes were carried out exclusively by e-mail or instant messaging. Recreating the message trail involved searching and filtering the e-mail many different ways to ensure that the most recent information was captured. Unlike the company process, which would send computer-generated messages with the injunction “do not reply to this e-mail,” the human-centric process has a clear owner. About IBM Privacy Contact