Published on December 21st, 2013 | by Saurabh Pandey

How dotConverse Helped a Brewupub Regain it’s Reputation

You all would have heard about the Lemp incident. It was a turning point for social media and service industry in India. A well known brewery&pub received a massive public back-lash owing to a guest’s blog write about the alleged poor experience at the property. This blog post became viral and users started writing negative comments and reactions on the brewpub’s facebook page and at a well know restaurant review platform.

dotConverse was hired almost after a month of this incident. This story is about how dotConverse helped salvage the reputation and create best practices in online reputation management and social media marketing. Read more here: http://yourstory.com/2013/12/dotconverse/