IBM SJ 45-4 | Ethnographic study of collaborative knowledge work
Buzz Marketing for Technology
JUNE 27, 2008
After hours of observation, it became evident that these checklists, diagrams, and how-tos were manifestations of aspects of processes, the full form of the process consisting of a combination of the artifacts and each participants knowledge of how to use the artifacts. Currently there is no easy way to consolidate all tools.
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