article thumbnail

Tiny Tips for Delivering Out-of-This-World Customer Support on Social Media

Buffer Social

For multichannel support — this would be things like email, phone, live chat, social media, and knowledge bases — there are tools like: Zendesk. CloudApp is amazing for quickly making screenshots, GIFs and screencasts that you can share with customers, and. Statuspage.io Sample of CloudApp screenshots. Heather-Mae on Twitter.