Sprout Social

JANUARY 10, 2024

So, how do you manage complaints in a way that resolves your customers’ issues efficiently and effectively? Promptly responding to, and addressing your customers’ specific issues can turn a negative experience into a positive one. Here is a report from Sprout’s Listening capability. What is complaint management?

Reputation 106

Reputation System Brands Knowledge Base 106

The Realtime Report

APRIL 27, 2016

Hashtag Inventor Chris Messina, Partners with Bourn To Bring Hashtags-Inspired Art Exhibition to NY. 25 Artists Will Explore 10 Memorable Hashtags. Today, Bourn announced a partnership with the original inventor of hashtags, Chris Messina , to help make this an unforgettable exhibition. Click To Tweet.

Hashtag 70

Hashtag Upcoming Curation Collaboration 70

Unmetric

NOVEMBER 11, 2016

Take a quick look at the hashtags that appear the most in conversations that involve the brand: You’ll see that in conversations initiated by brands, the most used hashtags are ‘#teamcigna’ and ‘#knowyourbenefits’. The ‘#teamcigna’ hashtag was used by the brand to let their audience meet their various employees.

Social Media 95

Social Media Report Insurance Hashtag 95

Hootsuite

OCTOBER 11, 2022

you ask, frantically coming up with hashtags to find The One that will put you back on the map. Well… maybe it’s not about the hashtags you’re choosing. Moderation and legal compliance are very different from what users report an Instagram shadowban is, though. Don’t use banned hashtags.

Instagram 117

Instagram Guidelines Hashtag HootSuite 117

Sprout Social

OCTOBER 19, 2023

They are revolutionizing marketing, with an increasing number of marketers reporting that AI capabilities have helped them boost creativity and workflow efficiency. Seventy-eight percent feel AI has benefited them in creative areas like content ideation, and another 73% report a positive impact on productivity.

Strategy 129

Strategy Sentiment Marketing Analysis 129

Oktopost

APRIL 21, 2022

A 2021 survey found that 18% or more of consumers report the following kinds of engagement that could pop up in social listening: Leaving reviews of products and services. Reporting issues with products and services. For example, let’s say that many of your customers are posting about the same issue with one of your products.

Content 118

Content FAQ Sentiment Hashtag 118

Sprout Social

FEBRUARY 15, 2024

However, if you see negative comments, it’s time to scan through their feedback to determine what is causing the issue. Social listening tools like Sprout help brands surface the big issues, from customer service hold-ups to product defects and more. The hashtag should be short, unique and memorable. How do you compare?

Engagement 106

Engagement Tips Loyalty Metrics 106

agora pulse

OCTOBER 8, 2020

Select a photo that is square in shape (unless you are creating stories), easy to identify, and void of distracting lighting issues. Use hashtags for visibility and conversion. When you are selling products, using the right hashtag s become even more important if you want to convert your posts into sales. Table of Contents.

Instagram 179

Instagram How To Hashtag Guidelines 179

Keyhole.co

DECEMBER 15, 2023

According to user reviews , limitations on the mentions feature and restrictions for keywords are some issues the platform faces. Our platform also uses easy-to-understand graphs and charts to present data in reports. It also has automated reporting and collaboration tools. Some users report scheduling and functionality issues.

Sentiment 52

Sentiment Price Analysis HootSuite 52

Sprout Social

JUNE 27, 2023

These could be product issues, advertising campaigns, customer service or even sensitive issues gaining ground. Competitor analysis tools , like Sprout, aggregate this data into ready-to-use reports for fast insights into your industry position. Review reply management: See your average reply time over the reporting time period.

Review 128

Review Brands How To Analysis 128

Sprout Social

AUGUST 22, 2023

Conversational analytics is actionable intelligence in the form of trends and reports derived from analyzing customer conversations using AI and machine learning. Keeping a tab on social customer care conversations helps you uncover common themes and topics, revealing service or product issues that would otherwise go unnoticed.

Analytics 85

Analytics Conversation Brands Sentiment 85

agora pulse

JANUARY 6, 2021

Look for unusual changes in impressions or conversions, and address any minor issues right away. Monitor Hashtags. Then open your social listening dashboard and go over the hashtags and keywords you’re tracking. Start by reviewing branded or campaign hashtags, and respond to or assign important items as necessary.

Social Media Management 172

Social Media Management Social Media Curation UGC 172

Sprout Social

MAY 23, 2023

And while you can train AI to capture your brand voice or tone, there are other issues at play. And 82% of that group report that those tools have already driven positive results. Social listening can help you identify an issue bubbling up before it becomes a brand crisis. Many AI models are trained in the past,” Jeff explains.

Team 135

Team Social Media Management Skills Trends 135

Oktopost

NOVEMBER 16, 2023

Additionally, monitor keywords, hashtags, and sentiment analysis to understand how your audience perceives your brand. Alternatively, you can use a social media management tool that automates data collection and creates dedicated reports with critical social platforms and data points.

Analysis 69

Analysis Data Sentiment Metrics 69

Ignite Social Media

JANUARY 9, 2020

It’s also more challenging to streamline reporting exports. Now, you have to select all of the metrics you want included in your report. This is not unlike Facebook’s reporting in ads manager, but the major difference is that you can’t save templates. A similar metric is the number of impressions from hashtags.

Data 132

Data Social Media Analytics Metrics 132

Sprout Social

FEBRUARY 1, 2024

For example, productivity and note-taking app Notion’s new Calendar feature faced user access issues due to authorization errors. Tuning into the social media conversation helped Notion act on customer feedback and work on their product issues. Targeted and concise reporting can make this connection crystal clear.

Social Media 110

Social Media Sentiment Loyalty Microsoft 110

Likeable

DECEMBER 15, 2020

But, with 49 percent of people reporting they’ve shared news online which they later found was made up, it’s clearly a bigger issue than many are giving it credit for—and we want the networks to take more responsibility and act accordingly. More TikTok Features. Better Search & List Features on Instagram.

List 126

List Social Media Hashtag Instagram 126

Hootsuite

MAY 21, 2020

Social media monitoring tools let you keep track of every conversation, account, keyword, and hashtag that’s relevant to your business. Relevant hashtags. You could do basic social monitoring manually—checking each social network individually for mentions, keywords, hashtags, and so on. Mentions of your competitors.

Social Media 145

Social Media Tools HootSuite Sentiment 145

Keyhole.co

SEPTEMBER 12, 2023

It lets you filter tweets based on specific criteria such as keywords, hashtags, dates, and users. Hashtags and mentions Hashtags and mentions are commonly used as search operators on social media platforms like Twitter and Instagram. Hashtags group together similar conversations on social media platforms.

Twitter 52

Twitter Hashtag Trends Sentiment 52

Sprout Social

SEPTEMBER 30, 2020

The Twitter Explore page gives you an updated list of topics and hashtags trending in your region and relevant to your interests. So you can use this section to discover the Twitter hashtags and conversations that are important to your audience. Hey thanks for reporting this to us and sorry for the delayed response.

Twitter 141

Twitter Survey Trends Hashtag 141

Keyhole.co

SEPTEMBER 12, 2023

The platform lets you generate practical content ideas and hashtags to escape the creative block. Keyhole Apart from being a stellar social listening and auto-posting tool, Keyhole also shines in its analytics and reporting capabilities. On its end-to-end dashboard, you can plan social media content with your team and schedule them.

Tools 52

Tools Social Media Curata Price 52

agora pulse

AUGUST 17, 2020

Agorapulse reports help with audience intel. Your weekly social media contribution routine may look something like that: [All channels] Monday : Create a visual quote/ graphic update with something inspirational (include #MondayMotivation hashtag). Brand-driven searches (search queries that include your brand name).

Social Media 171

Social Media Strategy Marketing How To 171

Sprout Social

MAY 11, 2020

Meanwhile, platforms like Twitter are capable of reporting news in real-time minus any commercials or paywall. And so reporters are more empowered than ever to build their own audiences and break their own news. Relevant hashtags related to what you’re covering. Social media and journalism are one and the same these days.

Journal 121

Journal Social Media How To Hashtag 121

Sprout Social

AUGUST 15, 2023

According to The 2023 State of Social Media Report , 96% of leaders agree AI and ML technologies are significantly improving business decisions, and 87% expect to increase AI and ML technology investments in the next three years. Here is a breakdown of how NER is enabling this transformation.

Brands 85

Brands Sentiment Analysis Marketing 85

Keyhole.co

OCTOBER 20, 2023

Enter your full name and add the required form of identification (for example- government-issued photo ID or official business documents). Ask your followers to post pictures or videos of your product with your branded hashtag. You may also use some generic hashtags like #contestalert and #contestgiveaway to increase post reach.

Instagram 59

Instagram Badge Authentication How To 59

Sprout Social

JUNE 26, 2023

In fact, per The 2023 State of Social Media Report , 96% of business leaders believe AI will help companies significantly improve their decision-making processes going forward. You can monitor and organize social mentions in real-time and measure sentiment based on terms and hashtags you want to track, all in one unified platform.

Sentiment 105

Sentiment Analysis Patterns Price 105

Sprout Social

FEBRUARY 15, 2023

Fifty-three percent of consumers say brands that issue statements in support of racial equality need to follow it up with concrete action , according to an Edelman report. On TikTok, the hashtag now has over 97.2 TikTok has previously had issues with Black creators on the platform. million views.

Collaboration 99

Collaboration Brands Press Release Communities 99

Sprout Social

OCTOBER 19, 2023

Scope the terms, hashtags and keywords to monitor No surprises here. Done right, you can see trends that point to bigger-picture issues and opportunities. Being able to monitor these issues before they have a chance to snowball is massive. Reporting and analytics Reporting is crucial for marketers in the era of accountability.

Reputation 97

Reputation Sentiment Analysis Notification 97

agora pulse

DECEMBER 16, 2019

Doing so will this make communication between your team easier and help prevent issues from coming up later. Start by getting the essentials—graphics, content creation, and hashtags—covered. This will only measure actions directly related to your account, not any hashtag activity. Tools to find social media hashtags.

Social Media Management 127

Social Media Management Social Media Hashtag Marketing 127

Sprout Social

APRIL 12, 2022

An audit will also surface branding issues and will give you a good idea of what areas you’ll need to work on when it comes to your Facebook marketing strategy. If your marketing strategy aims to reach one target audience but data on your Facebook Insights is different, then there’s an issue. Hashtags and tagging.

Facebook 123

Facebook How To Metrics Hashtag 123

Buffer Social

JANUARY 27, 2023

It may even inspire us to think of creative workarounds for issues that are beyond our control. If we can successfully resolve the issue for the customer, there is also the added bonus of job satisfaction. There may be instances where I don’t know how to solve a customer's issue.

Issues 109

Issues Conversation Team Exercises 109

Keyhole.co

JULY 31, 2023

In the above example where a customer reached out about their tennis shoes that had easily ripped within a year of purchase, Nike’s support team was quick to respond, offering to look into options and displaying a friendly, empathetic, and personalized approach to the customer’s issue.

Examples 52

Examples Social Media Brands Issues 52

agora pulse

JANUARY 3, 2020

40% of Twitter users report making a purchase after seeing a product on Twitter. This ticks many boxes, such as “giving back to the community,” “being inclusive of a wide audience,” and “supporting social issues.” Create your own branded hashtag to make your tweets easier to find.

Twitter 129

Twitter Tips Influencer Hashtag 129

Sprout Social

MAY 19, 2021

The report found that, as a result of positive social media interactions with a brand, consumers are more willing to: Buy from a brand (78%). By tracking their popular branded hashtags alongside phrases like “want” or “need,” their social team is able to relay customer feedback that informs content, campaign and production strategies.

Engagement 136

Engagement Brands Review Influencer 136

Oktopost

MARCH 20, 2022

The Profile Analysis will enable you to zoom in on what your competitor is posting about, identify their most used words and hashtags, and understand the sentiment around their social campaigns. Additionally, you can quickly export your social listening reports in PDF or CSV formats to share with the wider team.

Conversation 118

Conversation Sentiment B2B Module 118

Hootsuite

APRIL 3, 2023

Track hashtags your audience uses Okay, so this tip isn’t about an actual Facebook post you can make. Even if this type of engagement doesn’t “add anything” to your metrics and reports, it can be some of the most effective social media work you do all year. Start tracking the hashtags your audience uses.

Engagement 110

Engagement UGC Facebook HootSuite 110

Keyhole.co

JULY 20, 2023

Despite the issues, is it actually worth investing your money in paid tools? Keyhole allows you to compare your performance to theirs, including best posting times, popular content types, top hashtags, average engagement rate, and more. Stay on top of any keyword or hashtag with Keyhole’s robust tracking capabilities.

Industry 52

Industry News Google Brands 52