Sprout Social

AUGUST 21, 2023

In this article we’ll define what AI ethics are, why brands should be concerned and the top ethical issues facing marketers, including job security, misinformation and algorithmic bias. AI misuse or neglecting ethical concerns can result in a damaged brand reputation, product failures, litigation and regulatory issues.

Marketing 88

Marketing Privacy Policies Issues 88

Oktopost

MARCH 20, 2022

With social listening, you can measure and manage your reputation by monitoring brand mentions and seeing how the mention trend changes over time. Let’s dig into some of the use cases to understand how Oktopost can help your entire organization leverage social media to reach your goals. Monitoring brand health.

Conversation 118

Conversation Sentiment B2B Module 118

Keyhole.co

NOVEMBER 17, 2023

But if the conversations have a negative spin, your reputation will suffer, and you can expect to lose some existing and future customers. Forward-thinking businesses are taking advantage of this marketing strategy to engage audiences and manage brand reputation in real time.

Examples 59

Examples Brands Sentiment Reputation 59

Dave Fleet

JULY 18, 2011

My apologies to the purists out there who think everyone should be treated equally, but if one person could cause a major issue for your company while another is lower-profile, I’m going to prioritize accordingly. Severity of issue. Spread of issue. Is that ideal? Is that completely egalitarian? …etc.

Tips 353

Tips Social CRM Reputation Knowledge Base 353

Keyhole.co

JANUARY 16, 2024

Enhanced brand reputation Monitoring and addressing mentions can help improve your brand reputation. Competitor benchmarking Benchmark your brand’s performance and reputation against competitors to find areas of improvement. This data can then help you make decisions that will boost your brand's reputation.

Analysis 52

Analysis Sentiment Reputation Hashtag 52

Sprout Social

AUGUST 22, 2023

Important sources for conversational analytics include social media listening, virtual agent and chatbot interactions, customer care emails, review forums, sales calls and other feedback channels. These could be direct messages on your social channels or chatbots, or discussions on customer forums.

Analytics 84

Analytics Conversation Brands Sentiment 84

Keyhole.co

DECEMBER 15, 2023

From start-ups to small businesses and large enterprises to public figures, Mentionlytics can help manage a brand’s reputation and social media. Highlights of this tool include: Track mentions across the web: Not just on social media platforms, but also forums, blogs, and websites. Some users report scheduling and functionality issues.

Sentiment 52

Sentiment Price Analysis HootSuite 52

Sprout Social

OCTOBER 15, 2020

Reputation and crisis management. Monitoring your brand can help you stay on top of your reputation and handle customer issues before they get out of control. Identifying issues and improvements. Online forums such as Reddit and Quora. Some of the main channels to monitor are: Online news media.

Brand Monitoring 140

Brand Monitoring Brands Sentiment Reputation 140

Sprout Social

NOVEMBER 8, 2023

This allows you to react promptly, preventing issues from snowballing. For example, let’s say a video game company drops a new game and monitors social media and gaming forums for player reactions. By doing so, they prevent early negative reviews from damaging the game’s reputation. Here’s how.

Sentiment 108

Sentiment How To Analysis Review 108

SocMed Sean

DECEMBER 6, 2011

Recently, I have been having issues with my iPad. It’s an understatement that I was irritated, since the tablet has been rock-solid since I purchased it and Apple’s gleaming reputation for quality is what convinced me to spend $600. Why bother leaving the issue live if no one from Apple is allowed to comment.

Apple 235

Apple Social Media iPad Policies 235

SocialFish

APRIL 7, 2011

But few of the writings address the issue of why. Even if your association is not using social media to share your story, it is imperative for reputation management and market research. Then someone invented email discussion forums, and many members would be angry if you took them away.

Policies 222

Policies Social Media Handbook Guidelines 222

Keyhole.co

MAY 16, 2023

Media monitoring is beneficial for individuals and big brands alike because it allows them to track and analyze mentions of their brand, competitors, and industry keywords across various media channels, including social media, news outlets, blogs, and forums. For example, run a small online business selling handmade jewelry.

Tools 52

Tools Sentiment Analysis Metrics 52

Sprout Social

FEBRUARY 19, 2024

How AI automation works Several AI tasks work behind the scenes to power AI automation—including technologies such as named entity recognition (NER) and sentiment analysis, which are pivotal in managing brand reputation and quality assurance. See how Sprout’s AI and automation can help you improve your business.

Strategy 102

Strategy Sentiment Patterns Marketing 102

Sprout Social

JANUARY 9, 2024

When applied in marketing, AI analytics extracts meaningful insights from various data sources such as social media listening, review websites, customer forums and survey data. Customers expect personalized service that’s more than just resolving an issue quickly. They want a personalized interaction that’s authentic and engaged.

Analytics 111

Analytics Sentiment Analysis Patterns 111

Sprout Social

MAY 24, 2022

Social messaging plays a pivotal role in customer care and brand reputation. Consumers don’t want to wait hours or several business days, they want instant gratification when resolving order issues or asking product questions. Brands are going viral from replies and messages on forums which were previously 1:1,” says Green.

Social Media 128

Social Media Marketing Social Media Management Issues 128

Sprout Social

OCTOBER 19, 2023

Social media scheduling and posting Social media teams juggle multiple priorities, from responding to timely customer issues and queries to making sure they don’t miss scheduling content and post deadlines. This enables you to actively monitor your reputation to ensure brand health.

Strategy 126

Strategy Sentiment Marketing Analysis 126

Webbiquity SMM

FEBRUARY 14, 2020

There’s nothing wrong with taking a stand on issues, but make sure your content is positive, not angry or hateful. Social media itself is teeming with self-help groups and forums that aim to help like-minded professionals. Be careful with politics. An Awesome Opportunity. 79% of the U.S.

Skills 165

Skills Social Media Social Media Management How To 165

agora pulse

MAY 16, 2019

You can use information you already have access to (like follower Tweets and Facebook comments ) to better understand your digital reputation. Search forums, social media, and review sites like Yelp to see what people are saying about these related topics. Social media is great for responding to customer questions or issues.

Construction 103

Construction Forums Review Reddit 103

BeingOptimist

AUGUST 29, 2023

This includes assessing their online activities, cyber behavior history, and overall digital reputation. This becomes the foundation for an exhaustive examination of the individual’s digital footprints, which encompasses email addresses, social media profiles, forum posts, and online transactions to name a few.

Privacy 81

Privacy Analysis Guidelines Applications 81

Webbiquity SMM

JUNE 9, 2010

If your small to midsized business is struggling with questions about how to create an effective social media strategy, use social media tools most effectively, make the best use of your time on social media, generate results or other related issues, mark your calendar for this upcoming one-day social media and online marketing event.

Eventful 179

Eventful Social Media Technorati StumbleUpon 179

Keyhole.co

MAY 12, 2023

You reach a saturation point when it comes to topics you need to cover and talk about on your website and social forums. But did you ever wonder how the best industry leaders always seem to conjure a vital issue to address? Monitor your brand's online reputation and respond to negative comments or reviews 2.

Tools 52

Tools Strategy Marketing Analysis 52

Webbiquity SMM

DECEMBER 13, 2011

Develop reputation as a thought leader (or something equally positive). In almost any major city, on almost any day, there are various types of business networking events: breakfasts, happy hours, seminars, forums and other types of events where local business people can meet each other and form new connections.

Social Networking 190

Social Networking B2B Plaxo Marketing 190

Oktopost

NOVEMBER 16, 2023

Discover what interests them, the content they enjoy seeing, their pain points and frustrations. Ultimately, brands can leverage social data to optimize marketing strategies, manage reputation, foster better customer relationships, and sustain profitable growth. But this process comes with its own set of challenges.

Analysis 69

Analysis Data Sentiment Metrics 69

Bill Hartzer

MAY 26, 2010

Facebook and Twitter are some of the main outlets for social media, but there are numerous types of social media like blogs, wikis, forums, chat rooms, etc. You can also measure and track engagement while determining which conversations in chat rooms, forums, etc.

Cymfony 152

Cymfony Social Media Tools SM2 152

Mindjumpers

SEPTEMBER 9, 2010

Like Mindjumpers, he is associated with Social Marketing Forum. Don’t let your fear for a “ negative reputation &# get you locked up in a defensive social media policy approach. But that’s not a social media training issue, it’s a HR issue every company has to deal with. So why not?

Policies 186

Policies Education Social Media Marketing 186

Hootsuite

MAY 21, 2020

Reputation management is extremely important, and social monitoring makes it surprisingly easy. You’ll also see the emotion and sentiment information for every mention, so you can tell at a glance when there’s an issue you need to address. It monitors not only major social networks, but also blogs, forums, and news sites.

Social Media 145

Social Media Tools HootSuite Sentiment 145

Oktopost

AUGUST 10, 2023

With the right social media tools, you can generate key insights into your brand’s reputation, strengths, and weaknesses. By having such a clear snapshot of your reputation among followers and leads, you can learn valuable insights about what you’re doing right and what you still need to improve upon.

Social Media 62

Social Media B2B Sentiment How To 62

Keyhole.co

DECEMBER 13, 2023

These are taken from Facebook, Instagram, Twitter, YouTube, Reddit pages, and even blogs and forums. Platforms supported: YouTube Instagram Twitter Facebook TikTok Pinterest LinkedIn Cons: App and website tools sometimes could work slowly due to loading issues. Some users report limited features , particularly for LinkedIn.

HootSuite 52

HootSuite Price Sentiment Social Media Management 52

agora pulse

JULY 31, 2020

But are they good, reputable agencies? That said, reading the reviews in marketing forums, Yelp, Google, and Facebook may paint a more realistic picture of a social media agency. Most agencies will outsource some of their work so that in itself isn’t an issue. Reviews of Social Media Agencies. Do you outsource work?

Social Media 190

Social Media Marketing How To Social Media Management 190

Idaconcpts

FEBRUARY 23, 2011

Such follow-up contact with a customer, ensuring they are happy, will go a long way to building your reputation as a caring business. Offer several methods of contact – remember that one type does not necessarily suit everyone, so offer a choice from telephone contact, email, live chat, forums, as well as a postal address for letters.

Telecommunications 140

Telecommunications Technorati StumbleUpon Reputation 140

Viper Chill

MAY 14, 2008

Affiliate SEO: How Websites Are Ranking in The Most Profitable Niches Written by Glen on September 14th, 2010 153 Comments Would you believe there’s a top ranking site in a niche with over 300,000 searches per month which only has 4 pages and spams forums for links?

Reputation 40

Reputation Issues Case Study Blogosphere 40

Keyhole.co

MAY 12, 2023

But that in no way means ruling out reputation management from your to-do list. You can use several ingenious online reputation management tools to save yourself from wildfire. In case you are curious to know what these online reputation management tools exactly do, continue with your tread. What is online reputation management?

Reputation 52

Reputation Tools Sentiment Review 52

Lucy Hall

SEPTEMBER 29, 2016

A look at the importance of content moderation in Social Media Social media, blogs, forums and the like are outlets for people to express themselves, to share experiences bad and good with their connections or with people of similar interests. Even if you can’t solve the issue immediately, let the person know you’re working on it.'.

Social Media 60

Social Media Content Social Media Management Guidelines 60

Buzzlogix

NOVEMBER 14, 2017

Sometimes, the wider issues don’t reveal themselves until you look from a broader perspective. On top of this, you’ll want to consider the top keywords that people are likely to use when looking for products/services like yours online, particularly in places like forums, where conversations are open and frank.

How To 40

How To Reputation Forums Aggregator 40

Techipedia: Tamar Weinberg

OCTOBER 22, 2009

Let’s envision this scenario: a user has a support issue about an Apple product. I don’t expect Apple to port their customer service wholly over to Twitter, but Apple does little in terms of customer service issues altogether. I’m going to stop there, though. And once you’ve sent the email off, that’s all.

Apple 154

Apple Twitter Forums Policies 154

Pixlee

DECEMBER 29, 2017

Celebrating its 15th anniversary in 2018, the New York Times Travel Show takes visitors on a trip around the globe while offering a wide range of activities, forums, cultural performances, and exhibits for travelers and travel industry professionals alike. Skift Forum – Europe : Berlin (April 26 2018). Can’t make it to Berlin?

Travel 40

Travel Conference Tourism Forums 40

Keyhole.co

JULY 20, 2023

Despite the issues, is it actually worth investing your money in paid tools? These tools allow you to get a more comprehensive view of your online presence and make data-driven decisions to improve your brand reputation and performance. The customer support team is quite helpful and quick at resolving issues.

Industry 52

Industry News Google Brands 52