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How to create a complaint management system to protect your brand reputation

Sprout Social

Role-playing exercises allow staff members to practice handling different types of complaints. And a knowledge base or a self-service portal integration will equip your agents with relevant information, solutions or FAQs. Also offer customer service skills training that covers topics like active listening, empathy and problem-solving.

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Inside Look: How Two Teams Share a Social Media Inbox

Buffer Social

In terms of exercises to help you get there, we employed a couple: HubSpot’s flywheel exercise to find opportunities to maximize delight, the Jim Collins vision framework to create a vivid description, and Julie Zhou’s strategy litmus test to create alignment. Automation rules to filter social media messages.

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How to Match 10 Key Success Metrics to Your Blogging Strategy.

Convince & Convert

In PR, measurement has always been a finger in the wind exercise. It's hard enough trying to convince people that blogging is necessary, but by showing not only that metrics are possible but also how the metrics should be segmented opens yet another window on this world.

Metrics 130
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Does Your Blog Have a Long Tail | Blogging and Content Creation.

Convince & Convert

That would be a interesting exercise, wouldn’t it? More from Convince and Convert 5 Ways to be a Social Networking Smash How to Create a Share of Voice Report Does Your Facebook Page Have a Pulse?

Hitwise 117
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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Thanks Jay for the awakening and thought provoking exercise. Thanks Jay for the awakening and thought provoking exercise. Tons of applicability for social networking. MartAnne's on me Saturday morning — if you're free, so is your breakfast. link] membershipjedi A non-profit pioneer named Dick Webster.

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Get Your Social Media Story Straight | Blogging and Content.

Convince & Convert

I totally agree that repurposing content across social networking platforms is a necessity, and that saying what you mean and meaning what you say across every channel is very important. Also, I'll reemphasize that the whole point of this exercise was that I really, really loved their outdoor ad. And unfair.

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Build Your Brand a Social Content Ladder in 5 Steps | Blogging and.

Convince & Convert

You’ll be amazed at how many content-creation ideas this simple exercise can generate. What shows up in these search results? How much photo and video content appears? Content from your competitors? Understand Your Frequency Schema The key to a content ladder is organizing your rungs.

Brands 143