Sprout Social

AUGUST 24, 2023

For instance, a substantial number of open tickets pertain to issues already covered in your knowledge base signifies how well customers are using it. Collecting these metrics makes it easier to record, measure, analyze, and make the best decisions that directly influence customer satisfaction goals. Look for actionable metrics.

Report 78

Report Tips Metrics Sentiment 78

SocMed Sean

NOVEMBER 26, 2011

When people ask me what I do for a living and I tell them I’m a Director of Social Media for a digital agency, they usually respond with 1 of 2 questions: 1) Does that mean you get to play on Facebook all day? -or- Using my social channels, I was able to engage in some incredible online conversations with industry leaders in Intranets.

Collaboration 258

Collaboration Committee Social Media Knowledge Base 258

Convince & Convert

AUGUST 18, 2010

What’s the best way to get the most possible Facebook “likes&# and Twitter followers? Better question: How can we encourage existing customers to truly engage with our clients on the social Web? Angela Connor Author, “18 Rules of Community Engagement&# [link] jaybaer I agree Angela. Does that make sense?

Questions 160

Questions Social Media Consultant Education 160

Bare Feet Studios

MARCH 1, 2009

Even if you don’t know about Twitter, this translates as follows: These people carry influence and are well known in the smart, hip, savvy circles of San Francisco. I do mean to suggest that this campaign is completely unfriendly to social media influencers. Exactly the kind of people this campaign wants.

Tourism 40

Tourism Campaign Sites Social Media 40

Sprout Social

JANUARY 30, 2020

Facebook actually has its own slew of SaaS marketing success stories such as BigCommerce who saw a 3x lift in trial conversions from their ad campaign. The beauty of a platform like Facebook is the ability to zero in on specific customers based on demographic and interest data. Curate reviews and customer success stories.

Strategy 99

Strategy Marketing Case Study How To 99

Buffer Social

MARCH 13, 2018

Effective storytelling involves a deep understanding of human emotions, motivations, and psychology in order to effectively communicate with them in an authentic and engaging way. For example, let’s say you wanted to run a content partnership experiment with a peer or influencer within your industry (similar to this one!)

Skills 111

Skills Team Content Marketing 111

Bare Feet Studios

DECEMBER 29, 2008

Let them share their favorite bands their favorite restaurants, so others can see and be influenced by that. I think people would love to interact with Stacy and Keahi and Guy and engage users in discussion about local businesses and events and even power outages! The less you require, the more they will want to share.

Forums 40

Forums Advertising Sites Upcoming 40

Buffer Social

JUNE 3, 2019

If you’re serious about building a remarkable brand on social media , we believe that a core component of your strategy needs to be engagement. Engagement with fans. Engagement with your audience. And engagement with your customers. Why does social media engagement matter? Let’s dive in. Dave on Twitter.

Social Media 75

Social Media Tips Notification Screencast 75

BeingOptimist

OCTOBER 5, 2021

Whether it is winning leads or discovering new opportunities, and even creating powerful and engaging content, we have tools that serve as the base of your marketing game. If you want to engage your audience online with compelling content and attractive infographics, then Piktochart will just do that for you. Piktochart.

Tools 98

Tools Marketing Price API 98

ProBlogger

AUGUST 16, 2012

Facebook and other social hubs provide an outlet for people interested in personal raving and ranting. At least that’s how I see it from my perspective influenced by my observations online. I know the accounting industry inside-out, and can write straight from my knowledge base, first-hand experience, and years of expertise.

CPA 39

CPA Adsense Engineering Blogosphere 39