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The State of the Bot Going Into 2018

Twist Image

DECEMBER 27, 2017

Most contact centers go through a formal RFP/tender process for new investments, and because chatbots got lots of mainstream media attention in both 2016 and 2017, budgets have indeed formed in 2017. RFPs for chatbots have arisen in verticals as diverse as banking, government, healthcare, and retail.

RFP 98
RFP Apple Embedding Applications 98
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The Top B2B Marketing Trends for 2018 – A Meta-Analysis

Webbiquity SMM

DECEMBER 19, 2017

AI / Chatbots: Eight writers believe B2B marketers will make greater use of artificial intelligence (AI) in 2018, primarily by developing chatbots or using tools like marketing automation software with embedded AI capabilities. ” — 2018 Trends: B2B Marketing , Edelman.

B2B 293
B2B Trends Analysis Marketing 293
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