Strategies for Handling Crisis, Serving Customers, and Managing Negativity on Social Platforms
Social Media Strategies Summit
NOVEMBER 26, 2024
Crisis management is a fact of life for social media marketing teams. But that doesn’t make it any easier to handle. To help you out, we hosted a panel session on handling crises, navigating customer dissatisfaction, and responding to negative sentiment on social platforms, featuring insights from: Rachel Karten , Social Media Consultant Katie Yun , Director of Social Media Enablement at Nationwide Whitney Duenas Richardson , Digital Marketing Manager at Encompass Pet Group Lauren Harbury , Head
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