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6 Tips to Boost Your Customer Support Efficiency

The Realtime Report

One way to be proactive in supporting customers is by creating a knowledge base for the questions that they may ask before and after their transaction with you. A good way to encourage feedback from customers is to provide incentives such as discounts or free items for participating in the studies.

Tips 103
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B2B vs. B2C Influencer Marketing: Platforms, Practices, and Packaging

Webbiquity SMM

We want to convince people there’s a world where they’re not so reliant on email and that they can create more seamless communication and dialogue within their organization, and create this native knowledge base where it’s not siloed, but everyone can communicate and find information effortlessly.

B2B 306
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11 chatbot marketing examples to boost your bot strategy

Sprout Social

In addition to answering questions, the bot also has a built-in social selling component by offering bot-exclusive discount codes. Note that their discount codes are bot-specific (FRESHBOT25 and BOOZYBOT), which makes it easier for the brand to track and assess the ROI of their bots.

Examples 110
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Izzonet Review – What Sets Izzonet Apart as an eCommerce Solutions Provider

Kikolani

Strength #2: Knowledge Base. While other reviews will say that IzzoNet is not the best when it comes to live customer service, they do have a very comprehensive knowledge base to refer to. SMS Blaster will provide opportunities for the site owner to promote products, push sales and offer discounts to their target market.

Review 113
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How To Get Sensational Results With Your eCommerce Site Revenue

Kikolani

Email is also an excellent opportunity to give out discount codes and other freebies. Online shoppers want the option to solve small problems on their own, so make sure your store offers a knowledge base or FAQ section. Even if it is automated, it shows that you at least bothered to “program” the automated response.

Sites 68
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Building Loyalty Beyond Reason

Twist Image

Imagine a world where you swipe your Air Miles card at your local supermarket and you're suddenly getting coupons, discounts and offers that are one hundred percent personalized and customized to the brands you like. Imagine a world. In short, Pearson not only knows why you buy, but when, how much and how often you'll come back.

Loyalty 102
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Looking Back at My 2009 Social Media Resolutions

Social Media Strategery

I know the importance of participating in these discussions and growing my knowledge base, but it was difficult to keep this elevated on the priority list when I’m also balancing client work, performance assessments, proposals and white papers, internal governance roles, etc. Discount Timberland uk: cool.nice post.

Gov 2.0 70