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How to create a complaint management system to protect your brand reputation

Sprout Social

Lastly, integrated complaint management software and searchable knowledge bases will ensure your agents have all the customer information they need in one central place. And a knowledge base or a self-service portal integration will equip your agents with relevant information, solutions or FAQs.

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Customer service tiers: What they are and how to create them

Sprout Social

That said, customer support tiers typically scale from zero to three, and include the following: Tier 0: This tier encompasses self-service portals such as FAQs and knowledge bases, along with bot support. Schedule a demo today. Tier 1 : This tier of support is delivered by frontline or help desk support.

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Enterprise 2.0 Isn’t About Social Business, It’s Just About Business

Social Media Strategery

Conference – Santa Clara , I thought about all of the sessions I attended, the people I spoke with, the demos I watched, and I kept thinking back to something that Dawn Lacallade said in her presentation on Wednesday afternoon: “If you want your Enterprise 2.0 Last night, while flying home from the Enterprise 2.0

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How to put together a top-tier SaaS marketing strategy

Sprout Social

This includes actionable tips and tactics your company can roll out to drive demos and subscriptions ASAP. Whereas a traditional company may treat a transaction as a “one and done,” SaaS companies are laser-focused on long-term retention after a demo or download. Make it painless for people to sign up for a demo.

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Yammer asks: What's Happening at Your Company?

Bare Feet Studios

by Shane Robinson on September 9, 2008 While watching the streaming video of the TechCrunch50 conference yesterday, I just caught the last couple minutes of the demo for Yammer. Yammer asks: What’s Happening at Your Company? Basically, as most people have pointed out in the TechCrunch comments , Yammer is Twitter for companies.

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SVAMA Presents: Online Video Show and Tell

Bare Feet Studios

Roxanne will present the three forms online video can take, and give live demos of each. She will also discuss how individuals, startups, and mature brands can use online video effectively, both internally and externally.

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Top 5 social media customer service tools for your brand

Sprout Social

Additionally, Zoho Desk allows agents to create a knowledge base over time with questions and answers from customer conversations. Features: Convert ticket replies into knowledge-base articles for future customer inquiries. Sign up for a free trial or demo of Sprout Social today.