Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction. Want to save your organization precious “human CSR capital?”

CSR 121

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction. Want to save your organization precious “human CSR capital?”

CSR 120

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How to Develop an Authentic eCommerce Brand to Drive Holiday Sales

Pixlee

That’s why big brands like Under Armour and Kimpton Hotels do it. The best way to do this is to encourage customers to share in the first place by creating your own business user handle and branded hashtag.

What (and When) to Post on Facebook

agora pulse

MondayMotivation is a great hashtag to use today. WednesdayWisdom is a popular hashtag among thought leaders and business experts, so add your voice to the mix. This is a theme to use if your brand is involved in CSR (corporate social responsibility).