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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR.

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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR.

CSR 126
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Samsung’s Social Media Strategy: Widespread Reach With Curated Content

Keyhole.co

Supporting social change initiatives There was a time when brands used to pass off doing the bare minimum in the name of CSR initiatives — purely for building a certain image. As an example, here is a Facebook post where Samsung opened a contest that drew in tons of user responses.

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How to Develop an Authentic eCommerce Brand to Drive Holiday Sales

Pixlee

The 2017 Cone Communications CSR Study found that: 78% of Americans want companies to address social justice issues. Being honest about prices and discounts—don’t overhype a deal that’s not actually a great deal. Do Good During the Holiday Season. Avoiding re-touching and being clear about your brand’s desire to keep things real.

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Runaway Holiday Hashtag Campaign: Lidl’s To Donate $260K in Christmas Dinners

The Realtime Report

Global discount supermarket chain Lidl started a hashtag campaign to do some holiday social good – and may have been caught off guard when it quickly went viral. ” The company had been expecting to hand out about 1,000 of the meals (worth 20-euros each), according to Reuters.

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Important Tips for Pinterest Marketing 

The Realtime Report

If it’s Christmas or New Years, do some inspirational posts for the occasion, and when selling a product or service, promote seasonal discounts during these occasions through paid ads. On holidays like Thanksgiving and Easter, you can run discount campaigns or CSR campaigns on Pinterest.

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What (and When) to Post on Facebook

agora pulse

This is a theme to use if your brand is involved in CSR (corporate social responsibility). You could share the results of your latest charity fundraiser, update fans on your ongoing CSR news or raise awareness for upcoming events. Thankful Thursday. Why not thank your fans for their support of your page and brand?

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