SocMed Sean
JANUARY 21, 2019
The dangers of ignoring knowledge management is that employees who leave your organization take their “tribal knowledge” with them, resulting in loss of access to the information and increased training costs for the persons’ replacement.
Razor Social
APRIL 17, 2018
I recently attended the Traffic & Conversion Summit in San Diego and there was a lot of talk about CPC. However, if you want 24/7 availability, then your best bet is a chatbot that can tap into your knowledge base to answer common questions and then offer options for connecting with a pre-sales rep if needed.
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