agora pulse

MAY 19, 2020

At Agorapulse, we’ve had remote customer support since the company’s salad days, and it’s grown into something that customers rave about. Recently, we asked Agorapulse’s head of Customer Support, Ineke Oates, and head of Customer Care, Kristell Cormarie, for their advice to companies who want (or need to) build their remote support team.

Team 118

Team How To Knowledge Base Skills 118

Buzz Marketing for Technology

JUNE 27, 2008

Blogs, wikis, social networks, virtual worlds and social media. In the spring of 2005, IBMers used a wiki to create a set of guidelines for all IBMers who wanted to blog. In 1997, IBM recommended that its employees get out onto the Internet—at a time when many companies were seeking to restrict their employees Internet access.

Guidelines 280

Guidelines Wiki Virtual World Policies 280

Buzz Marketing for Technology

JUNE 27, 2008

Intranet personal home page (wiki). Harvard Business Review. Fast Company. Wiki pages. Lectures in local colleges and universities. Physical neighbors. Other affinity groups. Data and Information Hacks. Tomboy notes. Beagle desktop search. Physical Space. Office (through employer). Home office. Local public library.

Wiki 140

Wiki Directory Wikipedia Forums 140

Buffer Social

JULY 11, 2023

Being a solo founder, I had to be every executive at the company from CEO to any other C-suite role. Google Drive’s folder system was too clunky and didn’t have the features I wanted to build my Wiki-like knowledge base, so I chose Notion. I had nothing for anyone to review. But I wasn’t selling anything.

Startup 61

Startup Applications System Wiki 61

Twist Image

APRIL 17, 2012

At its core, what actually makes any piece of content (whether it's generated from an individual or a company) have any semblance of social-ness to it, is the ability for it to be as shareable and as findable as possible (if you do that and people like it, they will naturally talk about it). product review. I'll be back."

Wiki 102

Wiki Hotels Social CRM Retail 102

Social Media Strategery

JANUARY 23, 2012

As CIOs and Chief Knowledge Officers bring tools that have been used on the Internet – blogs, wikis, microblogs, profiles – behind the firewall, they tend to expect the same results. "We'll You create a wiki page for your team containing the text of a report you're working on. Total Silence. "Call

Communities 121

Communities Wiki Microblogging Press Release 121

Bill Hartzer

MAY 26, 2010

Facebook and Twitter are some of the main outlets for social media, but there are numerous types of social media like blogs, wikis, forums, chat rooms, etc. Review Analyst – ReviewAnalyst is a new tool that lets hotels take a proactive approach to user-generated hotel reviews, blogs, videos & images.

Cymfony 152

Cymfony Social Media Tools SM2 152

Webbiquity SMM

OCTOBER 13, 2010

Other than your company’s website, most mentions were likely in well-known online news sites or trade industry publication sites. This tool is fast, easy to use, and offers a useful set of filters for finding mentions of a company or topic in specific types of social interaction (e.g. Budget: Under $500 per month.

SM2 202

SM2 Alterian Vocus Radian6 202

Justin Levy

JULY 23, 2010

When I was at my old company I had a large outsourced team based in the Philippines. ScrewTurn: ScrewTurn is what we use for our corporate wiki where we keep information on just about everything we do including our policies, timelines, meeting notes, discussions and lots of other great uses we’re finding for it.

Products 232

Products Tools Yammer SocialCast 232

Josh S Peters

JANUARY 7, 2013

Walk down the aisles at any of your favorites stores and you’re sure to see people on their phones comparing products and looking at reviews online. and includes blogs, wiki’s, forums, it’s own set of ideologies, strategies, tactics, and more. It goes beyond Twitter, Facebook, YouTube, Pinterest, etc.

SEO 170

SEO Wiki Engineering Social Media 170

Buzz Marketing for Technology

JUNE 27, 2008

Performance Review. Are you involved in setting the direction for your companys IT budget or strategy? How To Create A Know-It-All Company. Heres how some companies convinced individuals to share best practices. operations for the company (and a recruiter himself), weeds out people who blame others. Background.

Company 122

Company How To Case Study Mobile 122

Buzz Marketing for Technology

SEPTEMBER 15, 2009

Ok, so you decide to implement an internal microblogging platform like Yammer or Socialcast, or even an internal Wiki platform like SocialText or Confluence. Maybe even go so far as making it a requirement in your yearly performance review. You are a hero. But where is the productivity?

Collaboration 100

Collaboration SocialText SocialCast Lurker 100

Social Media Strategery

JUNE 21, 2009

If you think that the enterprise-wide wiki you’ve been pushing to install is going to change the culture of your organization, think again. That wiki is going to reflect the culture of your organization, not change it. Use wikis to eliminate email! It will continue on the wiki. Enterprise 2.0 Enterprise 2.0

Gov 2.0 117

Gov 2.0 Wiki Social Media Collaboration 117

The Marketing Blog

AUGUST 4, 2008

I should write a blog I should ‘Ajaxify’ my current website I should jump into the conversation I should use a Wiki for enterprise-collaboration And do what not & what not… Why ‘But Why? My company is following the open-culture of communication. However, I still review some Web 2.0 Why should I do it?

Consultant 100

Consultant Wiki Web 2.0 Startup 100

Convince & Convert

SEPTEMBER 25, 2013

If ever there was a consumer products company in step with the things that trip their customers’ triggers, it’s Fresh Step. If you’re a cat lover, you’ll adore the Fresh Step website and all the irresistible content the company offers. Clorox recognizes this and surprises you with “Ick-tionary: your wiki for icky.”

Content 144

Content Posterous Marketing Wiki 144

Buzz Marketing for Technology

JUNE 27, 2008

paperwork, reports thinking & reviews â?£ Scott Gavin Slide 37: blogs wikis podcasts social networking online collaboration tagging social bookmarking from Meet Charlie: What is Enterprise 2.0? fun, laughter and tools - wikis, blogs, enjoyment of activity tagging, RSS â?£ Slide 10: and tools. management layers â?£

Folksonomy 270

Folksonomy Web 2.0 Wiki Collaboration 270

The Marketing Blog

SEPTEMBER 18, 2008

29 am SMTP Settings in MediaWiki Jump to Comments Image via Wikipedia A Wiki without an email feature is like a ‘car’ without ‘fuel’ For configuring the email functions in MediaWiki you need to ensure that the SMTP settings are right. However, I still review some Web 2.0 September 18, 2008.10:29

Web 2.0 104

Web 2.0 Startup Wiki Wikipedia 104

The Marketing Blog

SEPTEMBER 28, 2009

Ignore the ranks ] Next Steps I would propose creating a Wiki of active & influential Indians in Social media. This wiki will also categorize the names according to how they’re using social media. I think it would be great if we get this over on one wiki. However, I still review some Web 2.0 Any collaborators?)

Social Media 131

Social Media Web 2.0 Alltop Startup 131

Buzz Marketing for Technology

OCTOBER 13, 2008

Inside a company, same rules apply. In Connectbeam employees will see bookmarks, wiki entries, blog posts, etc. But having the talent to spot useful information shared by others accomplishes two things: Raises awareness for valuable information that will help co-workers and the company. s Companies to Watch. blog reviews.

Social Bookmarking 109

Social Bookmarking Wiki Applications Web 2.0 109

Buzz Marketing for Technology

JULY 7, 2008

Here are some random thoughts from a collection of these experiences and feedback from conference speeches: 1) Features are NOT user experiences: Warning…if you ask someone about desired user experience and they say wiki or forum, you have work to do. 4) None of the following are community platforms: Wikis, Blogs or Forums.

Communities 117

Communities Groups Groups Social Media 117

Buffer Social

SEPTEMBER 29, 2022

Connecting with my manager In some companies, “skip level 1:1s” are popular as a way for teammates to connect with their manager’s manager. Peer reviews Our original process for blog content was that everything was being run by me for editing. We had peer reviews instituted instead for all blog posts in my absence.

Policies 17

Policies Collaboration Handbook Wiki 17

Buzz Marketing for Technology

JUNE 27, 2008

technologies (including blogs, wikis, and prediction markets), approaches, and initiatives. We can see what people are doing, through their blogs, the knowledge they put onto wikis, via source code check-ins or online to do lists showing marching progress towards a goal. Busy : Manage the hierarchy inside your company.

Wiki 247

Wiki Web 2.0 RSS Products 247

Laurel Papworth

JUNE 14, 2011

Compare to Australia’s Future of Melbourne wiki or New Zealand crowdsourcing their Police Act. I don’t mean that negatively – some individuals and companies rise mightily to a challenge, show what they can do in the hot seat and earn a tonne of social currency. Metagovernment is alive and well.

Gov 2.0 93

Gov 2.0 Crowdsourcing Ustream Facebook 93

Buzz Marketing for Technology

JUNE 27, 2008

in Reviews. In its March/April 2008 issue , Technology Review has published a series of articles about the 10 Emerging Technologies of 2008. Roland Piquepaille lives in Paris, France, and he spent most of his career in software, mainly for high performance computing and visualization companies. Product Reviews.

Instant Messaging 130

Instant Messaging Trends Microsoft Wireless 130

Buzz Marketing for Technology

JULY 24, 2008

Or keep a collection of chapter-by-chapter notes — maybe on a blog or wiki. MobileMe: A Review of Apple’s.Mac Descendant. Today: Danny Bader of the David Allen Company. Web Designer Company: Opera Software. Web Designer Company: Opera Software. Web Designer Company: Opera Software. Talk about it.

Products 276

Products Journal Software Exercises 276

Buzz Marketing for Technology

JUNE 27, 2008

Dont show me 10 possible wiki tools. Thinking about this is important, I think, because we have a tendency to want to find "incentives" that will encourage people to learn and engage in new workplace behaviors, but these incentives are often external, such as prizes, financial incentives, good performance reviews, etc.

Project 234

Project Web 2.0 Wiki Flickr 234

Social Media Strategery

FEBRUARY 18, 2010

is about more than wikis, open data , Twitter , Web 2.0, Does your performance review process include anything about collaboration or sharing intellectual capital? Offer extended hours, offer limited service offices in places like Wal-Mart, allow bill payments in various locations like the utility companies currently do (i.e.

Gov 2.0 125

Gov 2.0 Social Media Web 2.0 Wiki 125

Convince & Convert

APRIL 4, 2012

The initial feedback, even unsolicited feedback on Amazon from people who didn’t get advance review copies, I’m just grateful. I saw at one point you sort of reached out to HARO and asked people if they knew of a company who kind of did this sort of thing. Hardcover sales are going fantastically. It’s exciting.

Forums 121

Forums Case Study Exercises Brands 121

Convince & Convert

APRIL 15, 2016

Get referenced in other Wiki pages. When you stay updated on your social profiles with regular posts and reviews, it informs Google that you’re actually using your page. In order to learn and evaluate the companies in their area, customers often turn to local search. It’s important to have multiple users contribute to the page.

Google 60

Google Wikipedia Content How To 60

Koka Sexton

DECEMBER 20, 2009

I work for a growing software company and they don’t have much of a footprint in the social media world. Like many companies, they didn’t know the difference between Twitter and a blog or that Facebook was for more than keeping in touch with their friends and family. That is until recently. That someone was me.

List 96

List Social Media Case Study Wiki 96

Koka Sexton

DECEMBER 20, 2009

I work for a growing software company and they don’t have much of a footprint in the social media world. Like many companies, they didn’t know the difference between Twitter and a blog or that Facebook was for more than keeping in touch with their friends and family. That is until recently. That someone was me.

Case Study 99

Case Study Wiki Software List 99

Buzz Marketing for Technology

JUNE 27, 2008

The Chronicle Review. Campus Piracy Company Watch Distance Education Gadgets Leadership Legal Troubles Libraries Offbeat Open Access Research Search Engines Security Social Networking Student Life Supercomputing Teaching TechForum2008 Video Virtual Worlds Wikis. The Chronicle Review. --> Campus Architecture. Corrections.

Report 130

Report Forums Library Education 130

The Marketing Blog

DECEMBER 31, 2007

Right from Wiki to RSS, Beacon, Marketing 2.0, Subscribe to Blog Updates Feedburners Stats Email Subscription My Company About Hi, I am Daksh author of themarketingblog & co-founder of Iffort, a web-strategy & digital marketing consulting firm. However, I still review some Web 2.0

Web 2.0 100

Web 2.0 Startup FeedBurner Wiki 100

Social Media Strategery

JANUARY 10, 2009

Development Social Media Why Social Media is Scary Sun, Jan 11, 2009 Best Of , Social Media As one of my company’s social media leads, I’ve had the opportunity to speak with a wide range of people about social media. I have to post my code to a wiki? Home About Me Speaking Legal-ese My Team Gov 2.0 Government 2.0

Social Media 119

Social Media Gov 2.0 Wiki Organization 119

Buzz Marketing for Technology

JUNE 27, 2008

As part of this I was asked to review our product strategy and get to know the eLearning space better. Of course if youre lucky youll find something valuable in the mix of agile software, Ruby on Rails, ASP.NET, eLearning, technology, politics and marketing that I write about. Thursday, June 05, 2008. What is Work Literacy? personal. (23).

AJAX 100

AJAX Lijit scribd Sharepoint 100

The Marketing Blog

JUNE 2, 2008

Critics : (????? ) - Participate by giving their feedback through comments, collaborative editing ( wiki ) and contribution to forums. Subscribe to Blog Updates Feedburners Stats Email Subscription My Company About Hi, I am Daksh author of themarketingblog & co-founder of Iffort, a web-strategy & digital marketing consulting firm.

Web 2.0 100

Web 2.0 Startup FeedBurner Flickr 100

The Way of the Web

SEPTEMBER 21, 2010

September 21st, 2010 · View Comments It might sound like a philosophical question, but it’s something that new research by McKinsey for IAB Europe claims to have answered, claiming for 1 Euro spent on online advertising by companies, users get 3 Euros worth of services, with an estimated consumer service surplus about 100 billion Euros. (H/T

Wiki 30

Wiki Adsense Blogroll Disqus 30