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New Study Reveals Consumer Attitudes Toward Customer Support During Holidays

The Realtime Report

Helpshift , the company revolutionizing customer service through its intelligent digital-first platform, has released new data revealing consumers’ opinions about the state of customer service ahead of the busy holiday shopping season. New Study Reveals Consumer Attitudes Toward Customer Support During Holidays.

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#1: Mistakes Companies Make on Twitter TIMELINES VELOCITY

Laurel Papworth

on mistakes companies make when using Twitter for business. Optus, one of Australia’s main telecommunications carriers, have made a classic social media error: Social Media Timelines. Tip: If you are going to put your company on Twitter, think of it as a strategy not a campaign. Plan ahead. Give everything enough time.

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How a Global Telecoms Giant Uses Talkwalker Social Listening for Crisis Management

Talkwalker SM

Deutsche Telekom is one of the world’s largest telecommunications companies with operations spanning over 156 million mobile customers, 29 million fixed-network lines, and more than 18 million broadband lines. The ability to manage an emerging crisis quickly and efficiently is pivotal for such a large and global public corporation.

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Top 17 Social Media Monitoring Vendors for Business

Socialmedia.biz

With the aid of the available social media monitoring tools, business people in the world can now track business trends, communicate with their customers and prospects, analyze the performance of their services or products, manage reputation, perform market research and perform other essential promotional activities. AgoraPulse.

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List of Brand-Side Corporate Social Strategists: Twitter Edition

Webbiquity SMM

It’s an outstanding list, categorized by industry including Automotive, Chemicals, Electronics, Telecommunications, and a dozen other sectors, but all of the names were linked to the individuals’ LinkedIn profiles—no Twitter links! Technology: Software, Internet. • Diane Davidson – Sr.

List 155
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Your Complete Guide to Web Accessibility and 7 Accessibility Must-Haves that Every Business Needs

Pixlee

It applies to federal agencies as well as any company that transacts with a federal agency including private contractors. VPAT template simply describes the features of Electronic Information Technology (EIT) like software applications, web-based internet information, telecommunication products, documentation and support of Section 508.

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Your Complete Guide to Web Accessibility and 7 Accessibility Must-Haves that Every Business Should Consider

Pixlee

It applies to federal agencies as well as any company that transacts with a federal agency including private contractors. VPAT template simply describes the features of Electronic Information Technology (EIT) like software applications, web-based internet information, telecommunication products, documentation and support of Section 508.