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10 Steps to Build Your Social Customer Care Strategy

Social Media Strategies Summit

Build a Hub of Answers to FAQs There are likely a handful of questions your customer support team must repeatedly deal with. This strategy makes life easier for your customer support team and helps them respond faster to frequently asked questions (FAQs). Check out our upcoming social media conferences.

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4 Steps to Drive Sales with a Social FAQ | Blogging and Content.

Convince & Convert

I also like to look at search data, both the searches that people are conducting about your company on Google ( use this free keyword tool ), (insert Google keyword tool screen shot) and the searches conducted on your Web site (assuming you have a search function). Or, you could survey Web site visitors, gathering data in real-time.

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Customer service tiers: What they are and how to create them

Sprout Social

The majority are asking if hours will be adjusted during an upcoming bank holiday. Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems. Picture this: You log on for the day to see what customer inquiries came in overnight.

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How to Use ChatGPT for Social Media + 46 Prompts to Get Started

Hootsuite

Try using prompts like: Create a three-month social media strategy for an organic snack company. The company is active on Twitter, Facebook, TikTok, and Instagram. What are some creative ways our company can better showcase our products on social media? Create a social media content calendar for a local coffee company.

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39 Instagram story ideas to boost engagement for your brand

Sprout Social

Clothing company Rawson used this format to better understand customer preferences. Creating a countdown leading up to an upcoming product drop or announcement builds serious hype. This also goes for sharing news about your company from other websites and media outlets. Share audience FAQs. Create shoppable stories.

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6 Reasons to Unite Your Customer Service and Marketing on Social Media

Convince & Convert

Marketing owns the voice of the company, while service owns that voice’s support. Giving visibility to the support team on the upcoming editorial calendar pays dividends: Teams can plan resources, write FAQs, and pre-approve response language more effectively. Both are well-versed in talking to customers and prospects.

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How to Effectively Use Instagram Stories Highlights

Sprout Social

Share company announcements. Another great way to use your Stories Highlights is to store company announcements. It’s helpful to have these accessible well after the initial announcement so new customers can see all of the milestones your company has hit. This will look different depending on your business and industry.

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