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How to create a complaint management system to protect your brand reputation

Sprout Social

In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes. What is the importance of a complaint management system? Mishandling complaints could harm your company even more than the complaint itself. What is complaint management? Complaints happen.

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3 Vital Pieces of Tech for Every Modern Business

The Realtime Report

There will be a discussion on the value of API gateways, how companies make informed decisions with business intelligence platforms, and how chatbots are revolutionizing customer service. API Gateways For Secure Online Applications It is now estimated that approximately 94% of all enterprises use cloud-based IT systems.

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7 Questions About Facebook’s New Star Ratings System

Convince & Convert

In this “let’s get physical” edition of The Baer Facts, I talk with Kyle Lacy of ExactTarget about Facebook’s new system of applying star ratings to Pages , and the merits of kettlebell as a workout option. Facebook is an amazing company that has changed the world in many ways. See what I mean?

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Customer service tiers: What they are and how to create them

Sprout Social

This approach works as an escalation system, so support agents can handle issues aligned with their set of abilities and system accesses. Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems.

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4 Steps to Drive Sales with a Social FAQ | Blogging and Content.

Convince & Convert

I also like to look at search data, both the searches that people are conducting about your company on Google ( use this free keyword tool ), (insert Google keyword tool screen shot) and the searches conducted on your Web site (assuming you have a search function). Or, you could survey Web site visitors, gathering data in real-time.

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Change or Die | Fast Company

Buzz Marketing for Technology

Fast Company. Connect with Fast Company. The companys top executives had invited the most farsighted thinkers they knew from around the world to come together in New York and propose solutions to some really big problems. Energy Efficient Servers See how HP Energy Efficient Servers can help your company save energy.

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10 Ways an AI Customer Service Chatbot Can Help Your Business

Hootsuite

AI customer service is an artificial intelligence system that interacts with customers on behalf of a company. The AI system is programmed to respond to customer queries and requests, and it can simulate a human conversation by using natural language processing. What is AI customer service? Source: Heyday 2.

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