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3 Vital Pieces of Tech for Every Modern Business

The Realtime Report

There will be a discussion on the value of API gateways, how companies make informed decisions with business intelligence platforms, and how chatbots are revolutionizing customer service. This involves storing and running applications, software, and microservices online.

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Customer service tiers: What they are and how to create them

Sprout Social

Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems. For instance, a software company may require a more specialized support tier structure compared to that of a retail brand. Why do organizations use tiered support?

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12 Blog Topic Ideas for Businesses

Writtent Blog

A great example of this is HubSpot, an internet marketing software company. FAQs You probably field lots of questions and misunderstandings in emails and phone calls. Make these situations work for you by creating FAQ posts and pointing your customers to them when they have questions or concerns.

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How to create a complaint management system to protect your brand reputation

Sprout Social

Mishandling complaints could harm your company even more than the complaint itself. From lost baggage to canceled trips, travel industry companies often deal with a lot of customer complaints. From lost baggage to canceled trips, travel industry companies often deal with a lot of customer complaints.

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10 Strategies to Increase Sales for Your Business

BeingOptimist

The use of lead capture software is advantageous. Software for lead capture has revolutionized sales processes for businesses of all sizes. Lead capture software streamlines and enhances enterprise sales processes. With automated email sequences, companies can target and engage leads. FAQs What is lead capture software?

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9 Chatbot builders to enhance your customer support

Sprout Social

A chatbot builder is software that helps you create automated messaging with customers without extensive coding knowledge. Your team should be able to efficiently create, deploy and manage chatbots so they can focus on improving the user experience rather than navigating complex software. Table of contents: What is a chatbot builder?

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6 Tips to Boost Your Customer Support Efficiency

The Realtime Report

In this article, you’ll find tips to improve or enhance the efficiency of your company’s customer support. While it may seem that it’s normal for companies to receive customer complaints now and then, there are ways to prevent a problem from happening at all. Listen to what customers are saying online about the company.

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