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FAQ Chatbot: The Best Way to Save Time on Customer Service

Hootsuite

You can save yourself the headache by automating your customer service with FAQ chatbots. And you’ll be in good company — the chatbot industry generated roughly $83 million in 2021. You’ll also be reaping eCommerce benefits like better response rates, increased sales, and happy staff who are free to do skilled work.

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Customer service tiers: What they are and how to create them

Sprout Social

Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems. For instance, a software company may require a more specialized support tier structure compared to that of a retail brand. Why do organizations use tiered support?

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AI won’t replace social teams: Here’s why

Sprout Social

Today, it means adding AI to your social media skills to keep all the plates spinning. AI is not only helpful for social media marketers—it may ultimately be needed to future-proof your skills , and preserve your team’s time as your role gets more complex. Lean on AI to draft responses, but lean on your editing skills to humanize them.

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10 Ways an AI Customer Service Chatbot Can Help Your Business

Hootsuite

AI customer service is an artificial intelligence system that interacts with customers on behalf of a company. With it, companies can save money on customer support costs and improve the efficiency of their customer service operations. Answer repeat FAQs and save your team time Customer service FAQ chatbots have a ton of benefits.

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How to create a complaint management system to protect your brand reputation

Sprout Social

Mishandling complaints could harm your company even more than the complaint itself. From lost baggage to canceled trips, travel industry companies often deal with a lot of customer complaints. From lost baggage to canceled trips, travel industry companies often deal with a lot of customer complaints.

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The 12 Best Chatbot Examples for Businesses

Hootsuite

This makes them ideal for answering FAQs at any time of the day or night. As a result, the company counts 17,000 employees globally, with stores in over 40 countries. And it served to give their audience what they wanted: timely answers to FAQs. They needed to automate FAQs to better serve their audience. Source: Heyday.

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How to Track LinkedIn Hashtag Analytics for Better Reach

Hootsuite

For LinkedIn power users, that superpower is LinkedIn hashtag analytics skills. LinkedIn hashtag analytics is the process of tracking and analyzing the performance of hashtags on your LinkedIn posts, articles, company page, and profile. LinkedIn hashtag analytics FAQ How do you analyze hashtags on LinkedIn?

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