Hootsuite

JUNE 29, 2023

Before we dive into the nuts and bolts of brand reputation management, we want to apologize. You’re probably going to get a parody version of Joan Jett’s “Bad Reputation” stuck in your head at some point during the reading of this article, and we can’t help but feel it’s our fault. And if you have no reputation? Are you snobby?

Reputation 106

Reputation Strategy Brands HootSuite 106

Hootsuite

APRIL 25, 2023

Bonus: Get a free, customizable social media policy template to quickly and easily create guidelines for your company and employees. Fake accounts take advantage of the brand reputation you’ve built – and can significantly damage it in the process. Here’s what you can do to help protect your brand and your customers.

Social Media 88

Social Media Brands Tips HootSuite 88

Hootsuite

MAY 16, 2023

And that’s why social media reputation management is so important. Reputation management isn’t about controlling the narrative. Over 2,000 executives surveyed attribute 63% of their companies’ value to their online reputations. And you’ll create an online reputation that endears your company to your customers.

Reputation 108

Reputation Social Media HootSuite Sentiment 108

BeingOptimist

MAY 17, 2023

Businesses can increase their brand’s visibility, reputation, and website traffic by actively participating on social media platforms like Facebook, Instagram, Twitter, and LinkedIn. This may involve sending customized emails, messages, or offers based on their needs and previous interactions with your company. 

Strategy 75

Strategy Software Campaign Conversation 75

The Realtime Report

MAY 26, 2017

It’s vital your company is getting its customer service right. Companies who are guilty of this often find themselves facing negative results, and these can be difficult to overcome. The reputation of your brand is priceless, and won’t be something you can afford to let slip. So, what is “good customer service?”.

Price 70

Price Reputation FAQ Team 70

The Realtime Report

MARCH 20, 2016

age, especially in terms of the channels customers are able to use to talk to people from a given company when they have a problem or complaint (or even to give positive feedback). The fact their messages to the company are publicly visible means any company that values its reputation is likely to reply quickly and efficiently.

Web 2.0 93

Web 2.0 FAQ Banking Reputation 93

Sprout Social

OCTOBER 19, 2023

The top 7 AI + social marketing use cases for 2024 Given these encouraging results, more companies plan to leverage AI in 2024 to strengthen their marketing teams and prime their overall business strategy. This enables you to actively monitor your reputation to ensure brand health.

Strategy 128

Strategy Sentiment Marketing Analysis 128

Writtent Blog

DECEMBER 18, 2023

Anyone can be a successful student exceeding professors’ expectations with custom made research materials from a reputable professional writing service. The formula is true only if you find a reliable writing company. A reliable company that was founded in 2008, has a real office in the U.S. and great reputation.

Research 52

Research Price Sample Samples 52

Hootsuite

APRIL 6, 2022

Build a good reputation for your brand. If the platform gives examples of companies that use its services, try messaging those companies yourself to see how good the chatbot really is. Example 2: Answering FAQs. In dating and in business, no one likes to be ghosted. Think an 817% growth in global sales.

Instagram 90

Instagram How To Retail FAQ 90

Hootsuite

MARCH 23, 2023

AI copywriting tools can save you a lot of time, but letting false information slip by could do irreparable damage to your reputation and credibility. Using that content as-is could jeopardize your reputation and cause significant legal issues for your business. AI copywriting FAQs What is an AI copywriter? Who is DeepL for?

Tools 135

Tools HootSuite Price Template 135

Hootsuite

APRIL 3, 2023

Boost your reputation as a valuable learning resource. Almost half (48%) of consumers say they read comments on brand social media channels to learn more about the company. Identify trends to improve your FAQ or product descriptions. FAQs about engagement posts What is a good Facebook engagement post?

Engagement 110

Engagement UGC Facebook HootSuite 110

Sprout Social

JUNE 15, 2020

” Chances are you’ve heard of GDPR or perhaps recall EU companies scrambling to become compliant with data and privacy regulations in May 2018. That said, ongoing compliance is required for companies looking to avoid fines and penalties. Is there a link between GDPR and social media? Is it working?

Social Media 131

Social Media Privacy Marketing Policies 131

Hootsuite

APRIL 20, 2020

Gauge their local reputation. Go to Your Reputation in the left-side menu. From the Your Reputation tab of your dashboard you’ll be able to see a map that plots your organic neighbourhood reach. If you find you’re getting asked the same questions often, create a bank of FAQ responses you can use. Share special offers.

How To 145

How To Metrics Reputation HootSuite 145

Convince & Convert

JULY 25, 2012

Use a company logo for your Twitter account, but humanize it with real people. If you’re a smaller company you might consider using your headshot as your avatar. Many brands still don’t understand that consumers aren’t only calling their CSRs or reviewing their web FAQs to find answers. Answer the Twitter phone.

Twitter 131

Twitter Brands Avatar Insurance 131

Hootsuite

JUNE 27, 2022

The company embraced its newfound audience, changing its motto from “Chat for Gamers” to “Chat for Communities and Friends” in May 2020 to reflect its more inclusive direction. Source: Discord Server Insights FAQ. Discord has a bit of a reputation for bad user behavior. Who uses Discord now?

Template 98

Template Templates Eventful Hosting 98

Convince & Convert

AUGUST 3, 2017

This will get that page rank higher for your business name, helping you in your reputation management efforts. Add a short business FAQ. This may be due to the fact that Facebook is a very personal platform—people don’t go there first to vent their frustration at companies. You can use this field to: Add legal disclaimers.

Facebook 162

Facebook Template Templates URL 162

Tweaklibrary

MAY 16, 2022

List of Contents Detailed Features of T9 Antivirus T9 Pricing Pros/Cons of T9 Antivirus How to Use T9 Antivirus Top 5 Alternative of T9 Antivirus Verdict FAQs- T9 Antivirus. FAQs- T9 Antivirus. This antivirus for Windows 10 helps discover possible threats that harm the computer and keep it protected by quarantining them.

Review 22

Review Tools FAQ Startup 22

Sprout Social

DECEMBER 5, 2022

But it can be huge for your reputation—responsiveness leads to a more favorable view of your company. A full FAQ is linked for you below. Answering questions, responding to comments and acknowledging complaints may seem simple. Hi there, Chewy eGift Cards are emailed to recipients within one hour after you place your order.

Social Media 140

Social Media Crowdsourcing Privacy Comparison 140

Convince & Convert

MARCH 28, 2012

She is also founder and principal of Genuine Media, a marketing agency that helps clients build their individual and brand reputation through social media. Drive customers to your website, email, forums and robust, highly searchable FAQ to answer questions in event they may not need immediate help solving or the use of a live person.

CSR 127

CSR Airlines Loyalty Hashtag 127

Convince & Convert

MARCH 28, 2012

She is also founder and principal of Genuine Media, a marketing agency that helps clients build their individual and brand reputation through social media. Drive customers to your website, email, forums and robust, highly searchable FAQ to answer questions in event they may not need immediate help solving or the use of a live person.

CSR 126

CSR Airlines Loyalty Hashtag 126

Laurel Papworth

MARCH 17, 2010

As you probably know, I believe that while marketing and PR want social networks to be about them and their needs, the customer usually has a specific question they want answered, best suited to Customer Service engaging on support and FAQ issues. Twitter: Reputation Management in Social Networks (18). Speaking 2009 (1).

CSR 65

CSR Eventful Social Media Forums 65

Hootsuite

MAY 4, 2020

For instance, InstaRocket’s FAQ: How do I know if you guys are legit? It makes sense that a company that pulled in $9 billion in ad revenue in 2019 has the resources to make bots effectively useless. At the end of the week, I just felt mildly ashamed for tarnishing my neighbour’s dog’s online reputation. Do they work?

Instagram 140

Instagram HootSuite Software Comments 140

Kikolani

SEPTEMBER 19, 2012

A FAQ to reference. Do they have a good reputation? Do you know that the company has a good track record for protecting your privacy and the privacy of the information that they store? For the money you pay to the service, do they have a guarantee of how much uptime and availability you can expect? A contact phone number.

Privacy 130

Privacy Exercises Data WordPress 130

Convince & Convert

AUGUST 3, 2017

This will get that page rank higher for your business name, helping you in your reputation management efforts. Add a short business FAQ. This may be due to the fact that Facebook is a very personal platform—people don’t go there first to vent their frustration at companies. You can use this field to: Add legal disclaimers.

Facebook 60

Facebook Template Templates URL 60

Convince & Convert

SEPTEMBER 22, 2010

If someone signs up to follow your company on Twitter, when you tweet will that person see it? Companies are trying to stay top-of-mind among their prior customers, and incentivize those customers directly or indirectly to spread the word to their friends and associates. Will they click on it to visit your offer/website/landing page?

Social Media 135

Social Media Strategy Social CRM Consultant 135

Hootsuite

MAY 31, 2023

They can even threaten the safety of your company and customers. Bonus: Get a free, customizable social media policy template to quickly and easily create guidelines for your company and employees. Creating a fake profile using your brand name or likeness harms your reputation. What are common security risks on social media?

Social Media 75

Social Media Policies Guidelines Reputation 75

Hootsuite

MAY 29, 2023

Bonus: Get a free, customizable social media policy template to quickly and easily create guidelines for your company and employees. Damage to reputation Your company’s social presence contributes significantly to its overall brand reputation. These may eventually impact your company’s bottom line.

Social Media 90

Social Media Tips HootSuite Policies 90

Hootsuite

MAY 1, 2023

Bonus: Get a free, customizable social media policy template to quickly and easily create guidelines for your company and employees. Protect your brand reputation A clear set of social media policies and guidelines for employees defines your brand voice. There can be legal and reputational consequences as well.

Social Media 104

Social Media Guidelines HootSuite Policies 104

Hootsuite

NOVEMBER 28, 2022

CEM uses data gathered at every interaction to improve customers’ perception of your company. Companies that provide a great customer experience will always have a competitive edge. Bad customer experiences can cost you your reputation. Where can you as a company meet your customer? Enhance brand reputation.

Tips 123

Tips HootSuite Survey FAQ 123

Convince & Convert

JULY 28, 2010

When I discuss this concept with companies, however, too often I hear something in the realm of “we don’t know what to provide our customers that would be helpful.&# This is the strategy of creating a Social FAQ. Try to return something to your own company. Have them document EVERY question they receive.

Social Media 148

Social Media Strategy Consultant B2B 148

Hootsuite

JUNE 19, 2023

A bank social media policy is essential for any financial institution to protect against legal and reputational risks. Inappropriate employee, customer, or vendor posts can severely damage a bank’s reputation and result in regulatory fees – as can financial misinformation, poor customer service responses, and violations of customer privacy.

Banking 95

Banking Policies Template Templates 95

Convince & Convert

FEBRUARY 24, 2010

because through social media, customers are praising and criticizing companies in public in a way that requires marketing to triage and respond. All of this is happening to companies (maybe yours) every minute of every day. If a consumer emails a company, we’ve trained them to expect a response in a day or so.

Compete 115

Compete Conference Organization Social CRM 115

Convince & Convert

AUGUST 16, 2010

Ive founded 5 companies, and spent 15 years running digital marketing agencies. Im a tequila-loving, hype-free social media strategy consultant, speaker, and author that works with major corporations and PR firms to harness the awesome power of the social Web. Ive worked with more than 700 brands since then, including 25 of the Fortune 1000.

Newsletter 114

Newsletter Social Media Alltop Social CRM 114

Sprout Social

SEPTEMBER 25, 2023

It builds brand reputation According to our most recent social media industry report , building brand reputation and loyalty is the top priority for marketers across industries, with 66% of businesses prioritizing it in today’s economic environment. I bet if you ask a few different people, you’d get a few different answers.

Strategy 114

Strategy How To Team Reputation 114

Convince & Convert

JULY 5, 2010

arikhanson [link] Mike Cassidy RT @jaybaer: I Get By With a Little Help From My Friends [link] honored to be in such great company! Ive founded 5 companies, and spent 15 years running digital marketing agencies. Thomas for five days. Wonderful community-building strategy! link] Ankit Bathija Waiting for the awesome posts lined up.

Community building 116

Community building Social CRM Consultant Posterous 116

Convince & Convert

AUGUST 19, 2010

A collaboration between RESMARK Systems (a provider of hospitality software), Western River Expeditions (an adventure tour company), Compendium (provider of corporate content creation software), and ExactTarget (provider of enterprise messaging software) shows how this can be done day-to-day. That’s it. It makes sharing simple.

Social Media 140

Social Media Strategy Tourism Social CRM 140

Convince & Convert

MAY 4, 2010

I’m delighted to have had the chance to interview technology consultant and author Phil Simon about how technology and social media adoption is changing companies. Are there specific markers that indicate readiness within companies? How should companies evaluate success? Measuring social media is viable, but not obvious.

Social Media 116

Social Media Strategy Consultant ROI 116