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FAQ Chatbot: The Best Way to Save Time on Customer Service

Hootsuite

You can save yourself the headache by automating your customer service with FAQ chatbots. And you’ll be in good company — the chatbot industry generated roughly $83 million in 2021. This article will walk you through the what, how, and why of FAQ chatbots. What is an FAQ chatbot? Why use FAQ chatbots?

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Instagram Marketing for B2B Companies: Eight Best Examples to Follow

Webbiquity SMM

Today, over 25 million businesses invest time and effort into creating Instagram marketing strategies for their companies to raise brand awareness, increase brand loyalty, and find potential customers. The best part is that Instagram isn’t only a perfect place for consumer brands—it can work really well for B2B companies, too.

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3 Vital Pieces of Tech for Every Modern Business

The Realtime Report

There will be a discussion on the value of API gateways, how companies make informed decisions with business intelligence platforms, and how chatbots are revolutionizing customer service. The information that is produced can form reports, KPIs, and other key statistics. Typically, high-volume data from multiple sources is used.

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The 12 Top Benefits of Chatbots in 2023

Hootsuite

Answering FAQs, helping with order tracking, product recommendations, and various other types of support are available at all hours. Answer your customer FAQs automatically Raise your hand if you’re sick of answering the same four questions over and over (and over) again. Needless to say, this is a major time saver for retailers.

FAQ 138
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Demystifying conversational AI and its impact on the customer experience

Sprout Social

Rule-based chatbots are extremely useful when it comes to offloading general inquiries and FAQs from customer service teams’ plates. AI can handle FAQs and easy-to-resolve tasks, which frees up time for every team member to focus on higher-level, complex issues—without leaving users waiting on hold.

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9 Chatbot builders to enhance your customer support

Sprout Social

Analytics and reporting Understanding how users interact with your chatbot and identifying areas for improvement helps you optimize your chatbot performance. Manychat Manychat offers a convenient solution for D2C brands, retail stores, non-profits, restaurants and real estate companies.

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Customer service tiers: What they are and how to create them

Sprout Social

Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems. For instance, a software company may require a more specialized support tier structure compared to that of a retail brand. Why do organizations use tiered support?

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