Everything You Need to Know About Ecommerce Chatbots in 2022
Hootsuite
SEPTEMBER 30, 2022
Gartner predicts chatbots will be the main customer service tool for 25% of companies by 2027. This is because ecommerce chatbots can: Answer FAQs. Answer FAQs. FAQ chatbots can answer questions, and push customers to the next step in their user journey. A general overview page that shows real-time user metrics.
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