What is Conversational Commerce and Why Does it Matter for Brands?
Hootsuite
OCTOBER 27, 2022
Conversational commerce (or social commerce , or conversational marketing) uses conversation to better serve customers. But, only 49% of customers say companies provide good customer service. Chatbots like Heyday can also answer all the FAQs coming in, saving your team valuable time and resources. Source: Heyday.
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