article thumbnail

Everything You Need to Know About Ecommerce Chatbots in 2022

Hootsuite

Gartner predicts chatbots will be the main customer service tool for 25% of companies by 2027. This is because ecommerce chatbots can: Answer FAQs. Answer FAQs. FAQ chatbots can answer questions, and push customers to the next step in their user journey. Encourage them to download the Heydey app, and start chatting.

FAQ 120
article thumbnail

COVID-19 Social Media Re-Opening Checklist

Ignite Social Media

Develop FAQs with sample messaging in anticipation to questions you will likely get Be proactive with this messaging through your social content. Post FAQs on your landing page. Download our Complete COVID-19 Social Media Re-Opening Checklist. Anticipate Questions & Concerns. Don’t just wait for questions to come in.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Reasons Why Messaging Should Be Part of Your Social Media Strategy

Hootsuite

Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more. More than two-thirds of companies now compete primarily based on customer experience—up from 36% in 2010—according to Gartner. Download now.

article thumbnail

The Best Facebook Messenger Marketing Strategies for 2023

Hootsuite

Android users alone have downloaded it more than 1 billion times. Use an FAQ chatbot to engage with customers 24/7. When you automate your FAQs, you’re also saving your customer support team from having to do the work. By implementing Heyday, the company was able to give customers a means of engaging over their favorite channel.

Strategy 118
article thumbnail

How to Track LinkedIn Hashtag Analytics for Better Reach

Hootsuite

LinkedIn hashtag analytics is the process of tracking and analyzing the performance of hashtags on your LinkedIn posts, articles, company page, and profile. Bonus: Download a free guide that shows the 11 tactics Hootsuite’s social media team used to grow their LinkedIn audience from 0 to 278,000 followers.

Hashtag 123
article thumbnail

Dark Social in 2023: Here’s Why (and How) You Should Track It

Hootsuite

Bonus: Download a free guide to learn how to use social media listening to boost sales and conversions today. Or, learn new questions buyers have about products and use that to revise their product descriptions or FAQ pages. FAQs about dark social What is an example of dark social? May the Force first-party data be with you.

HootSuite 120
article thumbnail

A 7-step checklist for the perfect product launch (using the power of social media)

Sprout Social

Dive deeper below, then download our product launch checklist template to ensure you’re ready to say, “We have lift-off.”. According to research conducted by The Harris Poll on behalf of Sprout Social , more than 75% of consumers expect a response in less than 24 hours when they reach out to a company on social media. Time your launch.

Products 135