Convince & Convert

MARCH 28, 2012

In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR.

CSR 127

CSR Airlines Loyalty Hashtag 127

Convince & Convert

MARCH 28, 2012

In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR.

CSR 126

CSR Airlines Loyalty Hashtag 126

Pixlee

OCTOBER 24, 2018

One reason for this is that consumers trust in marketers and brands is at an all-time low, according to a recent Forrester report. The 2017 Cone Communications CSR Study found that: 78% of Americans want companies to address social justice issues. Will you partner with them for a large volunteer event?

Authentication 42

Authentication Brands CSR Hotels 42

Convince & Convert

JULY 28, 2010

When I discuss this concept with companies, however, too often I hear something in the realm of “we don’t know what to provide our customers that would be helpful.&# Internal search reports. If you have a search engine on your website, look at a report that shows what people type into that box. Buy your own product.

Social Media 148

Social Media Strategy Consultant B2B 148

agora pulse

OCTOBER 16, 2018

When it comes to B2B and B2C companies, brand engagement on LinkedIn is the holy grail. Which companies your viewers work at. Charity events attended by your team. Here are some of the ways you can use video through your company page: Invite your followers into your office for a tour. Charitable contributions (CSR).

LinkedIn 144

LinkedIn Engagement Brands CSR 144

Audiense

MARCH 9, 2017

When people are on the go, Twitter is often far more practical when you need to spread information at events. Build an audience with all people registered in your event (you can import them from your email base ) and communicate with them before and during the event through personalized DMs. Did your company recently re-brand?

Twitter 124

Twitter CSR Case Study Discount 124