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7 Questions to Ask During a Social Media Crisis

Ignite Social Media

Below we’ve outline some of the most helpful questions that a brand should consider when they find themselves in the midst of a crisis of their own. 7 Questions to Help Evaluate a Social Media Crisis. But the real question to evaluate is whether a reasonable person would believe the brand contributed to the issue at hand.

Questions 192
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Conversation Gained-How to Determine Influence in B2B Social Media

Direct Marketing Observations

It’s amazing to me that in 2018, the questions on influence in social are still pondered as if it were the latest work-out fad, “Yea but will it give me abs?” ” The reality is that we shouldn’t be surprised that the questions still persist. What does your company not do well?

B2B 276
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For Companies: 10 Questions to ask yourself before entering social.

Mindjumpers

Over time I have come up with the following 10 questions you should ask yourself before entering the landscape of social media – that’s my best advice. Without alignment with the corporate strategy, there is no chance that you will be truthful towards your target group or stand a chance in supporting the company with the initiative.

Questions 254
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For Companies: 10 Questions to ask yourself before entering social.

Mindjumpers

Over time I have come up with the following 10 questions you should ask yourself before entering the landscape of social media – that’s my best advice. Without alignment with the corporate strategy, there is no chance that you will be truthful towards your target group or stand a chance in supporting the company with the initiative.

Questions 252
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What is Conversational Commerce and Why Does it Matter for Brands?

Hootsuite

You have questions about products you’re interested in. Without conversational commerce , this happens online all the time. Learn how to take your customer service digital with conversational commerce. Delight your customers and improve conversion rates. What is conversational commerce? You leave empty-handed.

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Demystifying conversational AI and its impact on the customer experience

Sprout Social

With exciting new tools like conversational AI, it’s already here, and it’s changing the way we work for the better. At surface level, conversational AI operates through virtual agents that can alleviate customer care team load and streamline the user experience. Table of contents—feel free to skip ahead: What is conversational AI?

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Conversational marketing: What it means for your social media strategy

Sprout Social

There’s a universal truth behind the rise of conversational marketing: People miss talking to other people. They long for the days when a person was available to answer questions and solve issues in real-time. Some 70% of people agree they expect conversational experiences from brands. What is conversational marketing?