article thumbnail

8 Simple Rules of Engagement for Your Social Communities

Social Media Strategies Summit

Threats and accusations: Dont get involved until youve spoken to your supervisor or legal team. Threads you cant add value to: If a bunch of posters are just calling each other names, theres not much you can do besides asking them to play nice. Terms-of-service violations: Dont interact with anything that should go to legal.

article thumbnail

Strategies for Handling Crisis, Serving Customers, and Managing Negativity on Social Platforms

Social Media Strategies Summit

Crisis management is a fact of life for social media marketing teams. Katie Yun explained that Nationwide has built a moderation team comprising legal, customer relations, and compliance ( where necessary ). We’ve developed really close relationships with this cross-functional team and it’s been working really well.”

Platform 207
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Government Agencies Can Best Engage Their Communities on Facebook

Social Media Strategies Summit

Your ability to build an online community and share updates with your constituents on Facebook has never been stronger. The first step to using Facebook to communicate with your followers is to create a Facebook Page for your government agency. A page allows different members of your team to act as administrators.

article thumbnail

10 Government Marketers to Follow on Social Media

Social Media Strategies Summit

For instance, hes a big advocate of joining a community. Jessie Brown is the Social Media and Communications Specialist at the Iowa Department of Natural Resources and was previously a Vice President for the Government Social Media Member Council. Why should you follow him? Jessie Brown Who is she?

article thumbnail

Jumping on Trends: How Higher Ed Institutions Can Leverage Them Without Straying From Their Brand

Social Media Strategies Summit

From a brand awareness and community engagement perspective, jumping on social media trends can be rewarding for higher education institutions. Running ideas past her team helps Kaytlyn determine which trends to jump on and which to ignore. “We How should you manage these conflicting viewpoints and move forward as a team?

Trends 255
article thumbnail

How to Structure And Staff Your Internal Social Media Marketing Team

Ignite Social Media

Whether you have a large team at a large corporation or a small team at a start-up, you’ll probably find insufficient resources allocated for social media management. Furthermore, it can be hard to get internal leadership to buy into the importance of building a strong social media team.

Team 174
article thumbnail

TikTok Magic: How Four Brands Cashed In on Going Viral

Convince & Convert

Let’s take a look at four brands that exploded on TikTok and, more importantly, how their marketing teams took note and took action. You may be lucky enough to need these examples soon, so bookmark this, share it with your team, and keep it handy. Share this article with your marketing team and get ready to take action.

Brands 158