Big Announcement! THE Social Media Training Academy and Member Community for Business is Here!

Pam Moore

Do you have social media, digital marketing and branding problems? We have been working the past year on a game changing online social media training academy and member community to help solve your biggest problems and challenges related to social media marketing, digital marketing, and branding. I am excited to announce that TODAY we officially open the public doors to our brand new Social Profit Factor training academy and member community!

How to Manage a Social Media Crisis

Webbiquity SMM

A social media crisis is like a wildfire: one mistake can quickly get out of control. When your business commits a critical error on social media, you risk losing not just followers, but also current and prospective future customers. Create a social media policy.

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Using Social Media to Protect Your Reputation

Dave Fleet

Reputation management through social media is a hot topic right now. With that in mind, I thought you might like to hear an interview I just did with Andrew Brown and Robert Gold at BusinessCast, on the subject of “using social media to protect your reputation.&#. BusinessCast Episode 171 – Using Social Media to Protect Your Reputation. Tags: crisis communications issues management social media

Weekly Roundup: Reputation

Waxing UnLyrical

Before you engage in a debate over the apostrophe or lack thereof , one thing is for certain: reputation is key to presidential-type success whether at the national or corporate level. So this week’s roundup features seven posts from around the web that focus on building a great reputation online and beyond. Social Silo Mentality: Is your online reputation suffering? Why: “Online reputation management is not about the latest social channel.

Marketing Nutz Launches Social Profit Factor: Social Media, Branding Training Academy for YOU!

Pam Moore

I am thrilled to announce that Social Profit Factor is finally here! It is THE social media training academy for small business owners, entrepreneurs, marketers, CMOs, CEOs, directors, recruiters, sales professionals, real estate agents, speakers, authors, network marketers, artists, franchisees, franchisors and YOU! We have worked on Social Profit Factor for more than a year to solve for an underserved need in the world of online business and internet marketing today!

Is Your Brand Ready for Customer Service on Social Media?

Ignite Social Media

Social media is meant to be one thing and one thing only – and that’s social, right? This may not be surprising if you work in social media since this trend with needing customer service on social has been growing very quickly, especially over the past year.

Social Media Marketing During COVID-19: March 23 Update

Ignite Social Media

One week ago today, we wrote a blog post on how to think about social media marketing during the COVID-19 outbreak around the globe. Social Media Use, Engagement and Paid Efficiency are Way Up. What is Working Well for Brands on Social Right Now.

Why your social media isn’t working

Sherrilynne Starkie

The adage holds true in the world of social and digital media where the pace of change is constant. Despite sinking time and resources into social media, many companies are not seeing the results they want. Bringing in a certified social media consultant can turn things around quickly. Surprisingly, one of the most common roadblocks to social media success is a lack of strategy. Want to get real business benefits from social media?

How to Master Ratings and Reviews on Social Media

Ignite Social Media

Like all actions on social, responses to reviews should be a part of your brand voice and strategy, and handled by a trained team that knows the ins and outs of your business. For more tips, tricks, and expert knowledge on responding to social media reviews, contact the Ignite team. The post How to Master Ratings and Reviews on Social Media appeared first on Ignite Social Media - The original social media agency. We know, we know.

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Best Practices for Managing a Crisis on Social Media

Ignite Social Media

With recent current events and tragic news in the media each day, it’s time to talk about best practices your brand should use when it comes to social media during a crisis. But, if you are an individual who manages a brand’s social community (like a Community Manager), this message is for you. While it may be tempting to “pay tribute” to someone’s death, or even create a social post “in support of” a particular tragedy as a brand, resist the urge.

What’s in a Brand: Managing your Brand’s Reputation

Oktopost

Here you will find a summary of our latest webinar, “From the Experts: What’s in a Brand: Managing your Brand’s Reputation” with Kevin Mulrane, VP, Head of Sales, US at ProQuo AI. The Role of Social Media in Your Brand’s Reputation.

4 Best Practices to Apply to Your Social Media Customer Care Plan

Ignite Social Media

The social media landscape has changed over the last several months, especially when it comes to the expectations of social media community management and customer care. Community Management Reputation Management

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Marketing, community, support or all of the above?

Dave Fleet

I first got into “social media” somewhere around eight years ago – first for my own interest and then – soon after – as part of my job. Like many other people at the time, I was interested in the humanizing effect that social media could have for companies. Over the last few years, social media has evolved away from this – away from personal interaction, and towards what is increasingly push marketing. Tweet.

Four Ways to Combat Audience Negativity on Social Media

Ignite Social Media

Trust me, we’ve all been there before on the community management team — audience negativity is an inevitable part of being in social media. But what ultimately sets a community manager apart is not just how she handles normal or positive engagements; the greater challenge is finding a way to respond appropriately to negative feedback. The same goes for social media. Such insights are critical to best in class community management.

Social Media Trends of 2021 That Top Organizations Are Capitalizing On

Ignite Social Media

2020 also made a significant impact on the state of social media , evolving trends, and what the world deems important in life and from brands. Here’s a look at a few of the social media trends of 2021 that top organizations are capitalizing on this year: .

30 Media Agencies in APAC Ranked for Their Online Community

Digimind

While they are the go-to solution for any branding campaign and a hub for some of the world’s most creative minds, media agencies do not always put their priorities back into their own online communities.

Guide to Social Media Crisis Communications

Socialmedia.biz

The adoption of social media by people of all ages has created both crisis communications opportunities and challenges for organizations. Social media can be a beneficial tool for controlling a crisis and communicating with customers and employees in real-time.

3 Tips for Chatbot Success in Social Media

Ignite Social Media

When I first heard about brands using Chatbots in marketing, specifically on their social media channels, I was skeptical. Maybe it’s because as a Community Manager- where my entire job is to build communities and facilitate authentic conversations- I was worried about a lack of personal touch becoming the norm. Gather as Much Social Listening Data as Possible. Involve Your Community Management and Customer Service Teams.

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3 Steps to Responding to Trends on Social Media

Ignite Social Media

One of the major benefits to social media marketing is the ability to capitalize on relevant trends to get in front of more people. However, it is important to keep in mind your overall social strategy before jumping on every trending conversation. There are two components to trend discovery: a listening tool and your community manager. Social listening tools operate based on a specific search query that is entered.

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45 of the Best Social Media Analytics Tools

agora pulse

We’ve culled the best social media analytics tools to save you the time and pain of sifting through everything out there. How do you measure your brand’s progress on social media and make sure you’re on track to reach your marketing goals? Zoho Social.

9 social media marketer predictions for 2022

Sprout Social

Over the past year, social has increased its influence on trends , industries and even markets. As its impacts continue to grow, social media managers have taken their roles in new and innovative directions. More senior-level marketing roles will call for social media experience.

6 Must-Dos for Best-In-Class Social Media Customer Service

Ignite Social Media

If your customers were to grade your customer service on social media, how would your brand do? If you’re not at the top of your class and on your way to valedictorian, it’s time to rethink the experience your brand is providing your customers on social media. Each brand needs a dedicated team on social media that is knowledgeable about not just your brand’s customer service guidelines, but knowledgeable about the social media landscape as a whole.

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10 Social Media Marketing Tips for Restaurants

Socialized

However, in the present decade, people are very much inclined towards social media. So brand owners are shifting their focus in marketing their brands through social media. One way you can keep your social media platforms crisp and clear is by defining post categories!

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Brand Reputation Management: Designing a Modern Strategy and Filling Gaps

Pixlee

When it comes to online brand reputation, any marketer can confirm that they’ve had their share of negative reviews for their brand. Reputation management strategy is the process of shaping how others perceive your company.

10 Best Social Media Management Tools

agora pulse

Shopping for social media management tools? Or need to upgrade to a new social media scheduling app? But with dozens of available options, how do you know which is the best social media tool? Not one social media app works best for every organization.

How higher education social media has evolved in Europe

Sprout Social

This has forced educational institutions to rethink how they use social media, especially since the start of the pandemic. How are universities and colleges using social media in the wake of remote learning and school closures? Reputation management.

Social Media Manager Salary: How Much Should You Be Making?

agora pulse

Are you paid enough as a social media manager? Here’s a look at the numbers for a social media manager’s salary. As a social media manager, you may have a few questions about salaries, such as: What is the average social media manager salary?

10 Community management tools to engage with your audience

Sprout Social

Social media marketing involves much more than just posting on social media. Community management is just one piece of the puzzle. And, just like with every piece of social media management , your community managers need the proper tools to see success.

Which social media channels should your brand be present?

Visually SM

But with so many social media platforms out there, how can your company make such a big decision? In this guide, you will understand why it is so important to have social media profiles for your business. How to build a social media strategy? Social Media

Top 10 Social Media Management Tools for 2020

agora pulse

Shopping for your company’s first social media tool or needing to upgrade to a new social media management app? But with dozens of available options, how do you know which is the best social media tool? 10 Social Media Management Tools for 2020.

How to Build Your Business Reputation: Your Complete Guide

The Realtime Report

How to Build Your Business Reputation: Your Complete Guide. One bad review can turn your business’ reputation in the south direction quite fast. Unfortunately, this means that your business reputation is easily damaged, and frankly, this can impact your bottom line. So, are you looking to improve the reputation of your business? Building a good business and a good brand is one thing, but building a good business reputation stems from somewhere else.

B2B Social Media Strategy for a Post-COVID World

Oktopost

We’re working from home, live streaming classes and get-togethers, and shifting even more of our social lives onto social media. Social platforms have provided effective and coronavirus-safe ways for businesses to share and connect. Social Advertising and Video.

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3 Top Reasons CEOs Fear Social Media, Social Selling and New Media

Pam Moore

Have you ever presented what you thought was an amazing digital marketing, social media, content marketing or social selling plan to your CEO or top executives and all you got back was a dead stare and a big fat “NO”? If you are experiencing difficulty getting buy-in for your new digital, social marketing or other new media program, you are not alone. Top 3 Reasons CEOs fear Digital Marketing, Social Media and Social Selling.

How different generations use social media: A complete guide

Sprout Social

Social media usage is on the up and up. Our Sprout Social Index™ 2021: UK & Ireland Edition report found 76% of consumers have used social media more in the past year, and 63% have bought from it. The score on Generation Z and social media.

How to Manage Issues on Social Media

Mindjumpers

Everything is closer and goes faster in the world of social media. People are able to find likeminded people, build communities around specific interests, and find inspiration and support within those communities. Spelling mistakes, incorrect facts, or unhappy customers can turn into a big issue, and worst of all a crises that can damage your company and it’s reputation. People on Greenland can respond to a thread written in Madagascar within seconds.

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10 All-Important Skills That Successful Social Media Managers Have

agora pulse

Looking for a social media manager or wanting to become one? These skills for social media managers are practically requirements! Social media managers can be an enormous asset to all businesses, brands, and organizations. Advanced social strategy abilities.

Top 5 Signs Your Business Should Not Be Using Social Media

Almost Savvy

Beware the hidden dangers of social media. Social media is all the rage. If you own a business, work for or with businesses, I’m sure you’ve heard from nearly everyone you know that you must be using social media. The pressure to jump into the game immediately, plus the perception that social media success is both free and easy, have led many businesses to make very visible mistakes online.

Humanize Your Brand with Data and Social Insights using these 5 Strategies

Pam Moore

Have you ever thought about the quality of the human connections you make via social media? Marketers must use the data and social media insights to connect in a more human way. Success in business utilizing social media and digital marketing requires both art and science. Take a listen to the 220th episode of the Social Zoom Factor podcast to learn 5 easy ways to humanize your brand utilizing data and social insights.

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How to Manage a Social Media Crisis: A Step-by-step Guide

Later

Is your brand prepared to manage a crisis on social media? A “crisis” can be any event that negatively impacts your brand’s reputation — and when they hit, you often have little to no warning. 5 Steps to Manage Social Media During a Crisis .

Marketing Lessons Learned From the 2021 Facebook Outage

Ignite Social Media

That said, the outage brought to life many considerations brand marketers should evaluate when it comes to their social media marketing strategy and the safety of their brand. This also applies to paid media. Post-Social Media Outage Checklist.