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What is digital customer service?: A complete guide

Sprout Social

That’s why it’s a smart move to establish forums or communities to address service questions publicly. Some brands have community forums where users assist each other with their website issues. Most of the content is totally community-driven but employees can step in to resolve problems if needed as well.

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7 productivity tips we have learned from social media managers

Oktopost

Here’s a non-exhaustive list of some of their responsibilities: writing content, creating graphics, managing an active community, monitoring analytics, and keeping up with the latest trends. However, with numerous projects demanding your attention, it’s easy to miss notifications on your social pages accidentally. Let’s dive in!

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How to create a Facebook Business Page: New tips for 2025

Hootsuite

Step 7: Set your notification preferences When you use Facebook, you may not always be logged in as your Page. Turn Page notifications on your profile on to receive updates about your Facebook Business Page even when youre logged into your personal profile. When youre ready to move on, click Next. Heres what the experts agree on.

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One to watch: What is Bluesky?

Sprout Social

Notifications: See whos liked, reposted or replied to your posts. Feeds: Explore and pin community-curated timelines (more on these in the next section!) Custom Feeds will show you feeds built around certain keywords, post styles or communities. Want to keep up with a specific community or avoid certain content types?

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How and why you need to track brand mentions across networks

Sprout Social

Forum and community mentions These occur when your brand, products or services are mentioned or discussed in online forums or communities used for open discussions and can include sites like Discord, Reddit, Quora and specialized forums (e.g., tech forums, gaming communities).

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The complete list of social media holidays [2025 edition]

Hootsuite

You can now change viewing and notification settings in the left-hand side panel. You can now change viewing and notification settings in the left-hand side panel. — Greta Thunberg (@GretaThunberg) March 3, 2021 B Corp: National Beer Day B Corp tapped National Beer Day to highlight its community of certified brewers.

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The Role of Social Listening in Managing Online Communities and Memberships

Keyhole.co

Today, its a digital-first, community-driven experience. And a surprising 48% of B2B businesses use community-led growth. And with more insight, you can start and be part of more meaningful conversations, and build stronger, more loyal communities that can grow your business.