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How to Use Social Listening to Retain More Customers

Webbiquity SMM

Find patterns in their sentiments and detect the root causes of negative emotions. Holger Sindbaek, the founder of Online Solitaire , said: We began to monitor conversations in gaming forums and social communities, where players often discussed what they loved and lacked in other games. Respond to customer feedback.

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Facebook Timeline for Brands: Curation and Palpitation

Dave Fleet

From my perspective, it means that your community management, monitoring and measurement folks are now your best friend. Community management , because as a brand you need to be watching the activity on your page and watching for spikes in attention. In short, the launch of Facebook Timelines for your brand means you need to integrate.

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7 Ways to Build a Community Around Your Blog

ProBlogger

The post 7 Ways to Build a Community Around Your Blog appeared first on ProBlogger. Last week I talked about building a community around your blog , and how it can benefit you as much as it can your readers. Well, this week I’m going to give you seven practical tips and strategies on how you can go about building that community.

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What is Reddit, and Should Your Brand Be Using It?

Hootsuite

Reddit is a social network with a forum-style discussion structure. Users create posts in topic-based communities — called subreddits — and interact in comment threads. Reddit is all about fostering community by encouraging users (a.k.a. What is Reddit? Every thread has an OP (original poster) who started it.

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BBQ Ribs Can Teach You a Lot About Content Marketing

Convince & Convert

It’s just an online discussion forum where people who own – or are considering purchasing – pellet smokers congregate to swap tips, photos, advice, and tall tales. Before I bought my smoker (the Memphis Elite from Hearthland Products), I did extensive research on makes and models, which is how I found the PelletSmoking.com forum.

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Social Media Intelligence: What It Is & Why You Need It

Hootsuite

Unlike social listening , which involves simply monitoring conversations, social media intelligence takes it a step further and uses patterns and trends in data to inform decision-making. Track blogs, discussion forums, review sites, and more to stay ahead of the competition. Monitor blogs, discussion forums, reviews, and more.

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4 Research Methods to Find Unique Angles Outside The First Page of Google

Buffer Social

But, as I progressed, I realized a pattern. Communities Best for: Identify questions, arguments, and related resources. How to use them Joining relevant communities and keeping a tab on the conversations has helped me find some unique angles. For this, make sure you are part of active communities in your industry.