Trending Sources

A social media focus group in the 99-year old home of the Red Sox

Jeff Esposito

So when I got an invitation from the Boston Red Sox to visit their home offices for a Twitter focus group, I could not have said yes quickly enough. On July 28, I arrived at the discreet offices near Yawkey Way and was shuttled into a conference room with 10 other members of the Sox Twitter community. What you may not know is that I am also a huge Red Sox fan.

How to Bring Humor to Community Management

Convince & Convert

I’ve said it before, and I’ll say it again: Community managers have a challenging job. To drive participation and engagement around the contest, the community management team for Ikea Singapore responded to every comment with a funny meme starring the Shelf Help Guru. but don’t let that scare you away from showcasing the more lighthearted side of your brand with community management.

Community Manager Appreciation Day: 5 Must-Reads


Today is the 3rd annual Community Manager Appreciation Day ! A Worldwide Salute to Community Managers. By Jeremiah Owyang It’s the third annual Community Manager Appreciation Day (every fourth Monday of Jan) and I’d like to salute the folks working on the front lines at companies big and small leading the charge. 9 Ways To Celebrate Community Manager Appreciation Day.

Crowdsourced Funding: How to ask for $75K but get $1.5million

Laurel Papworth

How does one build a community that will give money to a project? Kickstarter is an online community where you put up your project that you need funding, in this case to make a new dock for the iPhone. The community then decides to put money in, if the project is worth it. Diving straight for the gold is just going to get you ignored or worse, kicked out of the community.

Facebook for Marketing Research: Political Polls #auspol

Laurel Papworth

I read an article on Wendy Harmer’s Hoopla Polls Fake Story by @gabriellechan that got me thinking about Nielsen polls, sentiment analysis and focus groups. Online Communities Politics social media Social Media Australia social networks Advertising analysis big data Facebook sentimentWant to know how 11 million Australians will vote? Well actually, we can. Sort of.

The Eight PR Up-and-Comers

Spin Sucks

She’s the community manager for the Canadian Public Relations Society (their version of our PRSA ) and has non-profit experience. She has her own business, where she focuses on travel and tourism. Today she is the PR and content manager for The Focus Group , an advertising and marketing agency in Hattiesburg. By Gini Dietrich. The Eight PR Up-and-Comers.

Book Review: APE – Author, Publisher, Entrepreneur by Guy Kawasaki and Shawn Welch

Akamai Marketing

Guy Kawasaki says that after having 75 people review the manuscript of APE, multiple readings by the authors themselves, the copyeditor found 1,500 errors, this was after Guy’s community had already provided feedback and content suggestions. But throughout the book, Kawasaki provides examples of how his social community made the book better, during each phase. And yet.

Is Brand Engagement Over on Facebook?

Janet Fouts

Journal post focused mostly on small businesses, and they will certainly be hardest hit by the push towards ads because of three factors: Lack of resources to create effective ads and optimize them for clicks so you ads convert to the goals you’ve set for your campaign. But you can’t tell us it’s all about community and engagement and then stick it to us on organic reach!

5 Ways to Create an Authentic Social Presence

Simply Measured

Think of social media as a giant focus group – use it to learn how people are using your products post-purchase. User-generated content gives an authentic view of your brand and its products and allows you to build a following and community among your most loyal customers. What constitutes authenticity varies among different age groups. Listen to Your Customers.

Don’t Ignore Social Media’s Research Value

Convince & Convert

According to a Google source, the cost breakdown for market research is as follows (all figures shown are minimums): Eight person focus group = $6,000 ($750/participant). That would be the equivalent of 230 interviews or roughly 78 focus groups. brand communities Social Media Research social media ROI dominos pizza kyle mensing sacred rides social media researchCo-written with Kyle Mensing , an economics grad with a creative bent who is trying to merge business and social. Our intrinsic understanding of opportunity cost is what defines us as people.

10 Steps to Create A Content Marketing Blueprint For Small Business

Blue Focus Marketing

Listen to conversations about your brand in social media ; it’s better than a focus group. Use this information to discover how to set the direction and focus of your small business brand. Triberr: this is the social content distribution platform that connects communities of bloggers who will read and share content distributed by members of their “tribes.”.

Surveys: Essential to the PR Pro’s Toolbox

Waxing UnLyrical

But interviews, among other qualitative methods like focus groups, are crucial in the discovery process that ultimately leads to developing a meaningful survey that can be distributed to a larger population and lead to valuable results. Guest post by Andi Narvaez. The problem with surveying is that it, allegedly, takes too long. Then there is matter of tools. It is.

Why People Love Social Brands

Blue Focus Marketing

If you start with the why , the personality you will create for your business will help build lasting connections with your community. If your community feels a shared sense of purpose with your brand, it can rest easy knowing that the two of you will live happily ever after. Use your bio to direct curious community members to your website. Sound like a fairytale?

How to Make Social Advocacy Part of Your Employees’ Daily Routine

Convince & Convert

These employees are your initial allies and should be the first group of stakeholders you bring into your initiatives. Gear recently spoke with Sprout Social’s Community Outreach Manager, Sarah Nagel, about how she scaled her program and identified its first participants. Image via Unsplash. Your employees each have a morning ritual. Grab a cup of coffee. Respond to emails.

Seven Ways to Use Social Media for Business

Webbiquity SMM

Marketers no longer have to rely on expensive, contrived focus groups; social media provides a vastly larger, richer, more real-world source of information. Twitter, Facebook and LinkedIn groups, community sites (e.g. , Focus , Ulitzer ) and specialized discussion forums all provide opportunities to respond to questions and demonstrate industry expertise.

Where Big Ideas Come From

Spin Sucks

And at the street level, chalkboard walls ask the community what they want there: “My hopes for the Polaris Building…”. It’s simple market research but done in a way that is far more inviting than a focus group or Survey Monkey. Today’s guest post is written by Lisa Gerber. I wrote the first draft of this post by hand. Well, I was quietly blown away.

The digital marketing trends & ideas to take into 2017, and beyond


Chances are, there are smaller influencers or groups who have far more clout in your area. If you’re going to grow something, it’s potentially worth using the power of the aggregate, reaching out to smaller and more engaged communities rather than a large volume of people.”. Nobody can manually be 100% up to date on every conversation trend across every community.

Making the Leap: Why Companies Struggle with Social Media

Adam Cohen

The approach was always one-sided, and the feedback loop could be carefully and slowly measured with focus groups and research. They have a great brand promise around community and customer service, and when they do make the leap they will be unbelievably prepared. How many people at your company are trained, equipped and empowered to talk to customers? An Analogy. Tweet This!

Real Brands Need Real-Time Leaders

Blue Focus Marketing

Many companies typically turn to focus groups, surveys, and customer satisfaction analyses to understand their audience, but stop there. Build a community. July 21, 2012 Conversations & Community Engagement – Selected Tweets from @tom_peter’s Twitter Stream. The Importance of Embracing Social Media in the C-Suite. Be inspired by them. Never heard that.

Real Brands Need Real-Time Leaders

Blue Focus Marketing

Many companies typically turn to focus groups, surveys, and customer satisfaction analyses to understand their audience, but stop there. Build a community. July 21, 2012 Conversations & Community Engagement – Selected Tweets from @tom_peter’s Twitter Stream. The Importance of Embracing Social Media in the C-Suite. Be inspired by them. Never heard that.

How To Use Consumer Insights For Product Inspiration and Development

Ignite Social Media

The primary benefits are being able to focus on specific information and target questions to specific audiences. It may be hard to believe, but there’s a great deal of customer service involved when it comes to brand community management. It’s a focus group with the ultimate product road test. Surveys. Forecasting/Predictions through search data. Social Media Engagement.

Nuggets from Social Media workshops as of late. : Community Group Therapy

Buzz Marketing for Technology

I’ve done a number of workshops the past few months with clients designed to do two primary things: Land a common understanding across the teams involved around what social media, communities and influencer programs really are and more importantly why it matters to a business. What is the outside-in approach at each phase in the lifecycle today and then focus on how to make that better (and connect that to business measures that matter). The answer is NOT always social media/community - that would be another warning sign if it was. Best Engaging Communities.

Three Frightfully Fun Examples of Brand Generated Halloween Social Media Content

Convince & Convert

In a humorous YouTube video, Crest ran a “focus group” with children in their Halloween costumes to try out healthy candy made from beets, asparagus, tofu and more. Jessica Gioglio is a Social Media Strategist based out of Boston, Massachusetts who specializes in social media content, community engagement and crisis management. Happy Halloween! Seems crazy, right?

Social Media Is CRM

Social Media Network Marketing

Opinionated social networking users become a virtual focus group, praising or complaining about a company's offerings, and coming up with suggestions for improvements or new products or brands. To accomplish this, companies should create customer-focused online communities with well-established components like blogs, forums, chats and wikis. Social Media lends itself to Customer Relation Management. Infact Social Media enables CRM to increase the brand and customer connect, get interactive and be more receptive. This then leads to more sell and up sell.

Crowdsource Your Way to the Best Landing Page

Convince & Convert

It creates a virtual dialogue with other designers and marketers, and provides a focus group ready to share their insights and ideas for improvement. Users can submit their page for critique from other designers and community members, join the discussion, and rate other landing pages at random, providing an objective analysis for every user. Nuff said.

Why Do Customers Tattoo Themselves with the Brands They Love?

Bill Hartzer

Membership into Social Groups: Brand tattoos help customers bond with others in the same social group who share special interests and common values. Brand tattoos send a message that they belong to a unique, personally meaningful community. You only “get the message” if you’re part of that group. By BJ Bueno , guest author. Why do they do it? Digg this! Tweet This!

Building an Epic Buyer Persona Profile: a Totally Comprehensive Guide

Writtent Blog

Major companies may leverage focus groups to determine consumer reactions to their marketing messages, and spend significant time and budget compiling demographic insights. Ordering priorities can allow you to create marketing materials that cut to the chase: if budget isn’t an issue, you can focus on value or other things that matter most. What the Heck is a Buyer Persona?

3 Free Online Tools for Customer Insights + Win a Copy of Youtility [GIVEAWAY]


For example, imagine you were Sterling Ball from Big Poppa Smokers , an e-commerce site and online community for BBQ smoker enthusiasts (like me). A longstanding favorite of the inbound marketing community, Google’s Keyword Tool is often used to determine which search terms to include in a paid, search engine advertising campaign. Companies that don’t… aren’t. Good luck!

Strategy Lessons: The Water Book

Geoff Livingston

This book primarily focuses on the The Five Attitudes and Approaches to strategy; Upper, Middle, Lower, Right Side and Left Side. This is no different than focus groups in advertising or public relations, market research studies prior to product marketing, or competitive research in all fields. 2) Direct Community Interaction with Stakeholders. 1) Read the Tea Leaves.

10 Reasons Why Your Business Needs a Killer Social Media Strategy

Techipedia: Tamar Weinberg

surveys, focus groups, test marketing) often spend millions to locate their target markets. You can search for related groups and Fan Pages through Facebook, start accounts on social bookmarking sites such as Digg or StumbleUpon, and check on who is linking to your site to find out who’s interested. Tamar is also the author of The New Community Rules (July 2009).

The State of Social Media Marketing 2012 [DATA]


Social media continues to be the greatest focus group out there, because it’s tuning in on natural conversations – so why are just over a quarter of marketers understanding this? 65% are using community platforms to engage with their customer base, while collaboration platforms like Basecamp and Huddle are expected to be used more in 2013. Thanks, Danny! Scary stuff.

Data 43

Top 10 Social Media Time Saving Tips for the Busy Blogger


You just need to work smart, and focus on the activities that produce the highest ROI. For example, BlogcastFM runs a focus group on their Google+ page , while SEOmoz creates unique video content that you can’t find anywhere else. Focus on Your Twitter Lists, Not the Home Feed. This is a guest post by Brad Smith. Image courtesy of deanmeyersnet. Have a Clear Goal.

10 Reasons Market Research is Critical to Social Media

Adam Cohen

It happens in all industries, but lately I’ve seen retail companies keep their “Consumer Insight&# group focused on traditional insight like mall traffic patterns and planograms. Knowing Customer Behaviors What internal group knows more about your customer’s behaviors and acts? Do your customers have a need for community, convenience, or collaboration?

Seth Godin on Steroids: Here’s My Evernote Password

Viper Chill

We’d do a focus group and find out people didn’t understand what equipment they’d need, so we’d add that. Jump became the first teacher on the site to earn more than $1 million on the site by using selling her lesson plans focused on teaching kindergarteners. Customer Focused Content Marketing Works for MindLeaders. million. Source: Quora. 22.6m

10 Marketing Techniques for Content Marketers from Traditional Advertising

Writtent Blog

We’re specifically referring to focus groups, scheduled panels of carefully-selected consumers who would provide feedback over the course of a few hours on a potential marketing campaign. They weren’t cheap to run, but it’s safe to assume that thousands of terrible marketing ideas were diverted when a focus group reacted poorly. Headlines Matter. Know Your Audience.

Strategy Lessons: The Fire Book

Geoff Livingston

Smart organizations understand that they need to cross this gap, that a bridge needs to be built between customers/donors/volunteers to create successful, loyal communities of people that provide support. In this role, the PR person acts as a trusted intermediary between community and people. 1) Seize First Place. Musashi. This is a timeless truth in marketing. 2) Create Desire.

Jodi Gersch on Social Media-Driven Journalism

Geoff Livingston

It’s harder for USA TODAY to have that kind of relationship because the community is everywhere, BUT they can be a very engaging brand online. On a local level, the brands can also be engaging, but the journalists have more of a connection, an emphasis on being recognized, being knowledgeable, being experts in their community, and living in the same place that they are reporting on.

Can Ottawa’s NBL franchise recover from a branding disaster?

Sherrilynne Starkie

“We didn’t want to fall into the trap of having a great name and then focus group it to death to the point where you go, ‘Ah, it doesn’t work, let’s go with something safe.’ ”. Anyone who has ever been involved in focus group research will agree these discussions routinely unearth real gems…sometimes surprising information about people’s reactions, attitudes and behaviors.

[Exclusive] 5 factors driving the launch strategy of


In readers surveys, focus groups, and informal conversations over the past 18 months, our audience told us they still wanted all that. Our tools: A mix of content curated from around the web and the associations space; insightful blog posts from our team and the community at large; and efforts to present the magazine’s content and voice to new audiences.

Indian Companies on Twitter – A Usage Study

The Marketing Blog

Though looking for some more deeper analysis on the sales front or on overall impact on business (may be more qualitative, focus groups / individual interviews from the CEOs or MDs of the most activities companies on twitter). The focus of the blog has shifted from that of a startup-centric one when it originally started in 2007. Home About In the Media Facebook vs Twitter (A Comparison) How People Respond to Your Online Content March 8, 2010.1:39 of tweets, tweet type, conversation type. Aaron from Money life has written an interesting news-piece featuring this study.