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Streak: Possibly the Best CRM System for Small Business

Waxing UnLyrical

And when it comes to those of us who are business owners as well… well, we have to know how to manage relationships with not just the media, bloggers and our community, we also have to keep track of our business relationships. Which makes a good CRM system for small business a necessity. magnum via Flickr, CC 2.0.

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Open Community Case Study – American Library Association

SocialFish

This post is part of our regular series of Open Community case studies, in which intrepid association blogger and freelance writer Deirdre Reid will be digging into associations (and other kinds of organizations when relevant) who are living and breathing their open communities in the ways we describe in the book.

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Why Livefyre Is The Best Blog Comment System Evah

Waxing UnLyrical

I think Livefyre, the comment system that has been implemented on WUL for just under two months , is da bomb. Image: elventear via Flickr, CC 2.0. I’m not one to get overly excited by blog comment systems, but this one has me blown away. They truly believe in community. Short version. I think you should go grab it.

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MeasurePR: The Community Edition

Waxing UnLyrical

On May 24, the #MeasurePR chat was a community chat, discussing the reporting side of measurement—how PRs plan for a tool throwing bad numbers, reporting numbers that contradict, and whether Share of Voice (SOV) is a useful or useless PR metric. Image: arellis49 via Flickr, CC 2.0. Here's her quick recap.]. Hope to see you there!].

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Open Community Case Study – Empowering the Periphery

SocialFish

This post is part of our regular series of Open Community case studies, in which intrepid association blogger and freelance writer Deirdre Reid will be digging into associations (and other kinds of organizations when relevant) who are living and breathing their open communities in the ways we describe in the book.

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Five Signs the Future Belongs to User-Generated Content

Waxing UnLyrical

via Flickr, CC 2.0. It’s a landslide: Community creates results. The Harlem Shake depended on community. User-generated content is far better at creating that community. Customer feedback system and process sophistication. It’s been a heck of a ride! Image: mayeesherr. (in in West Bengal!) Gamification.

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Monday Roundup: Support

Waxing UnLyrical

A great support system – or, sometimes, simply a helping hand – can make tasks seem less daunting and free up precious time and mind space for other business development activities. Image: Lotus Carroll via Flickr, CC 2.0 . Why: Burn out is all too often inevitable for small business owners and communicators alike.