Why The Term “Social CRM” Is Just STUPID!
SocMed Sean
NOVEMBER 7, 2011
Photo by Andres Rueda on Flickr, licensed under Creative Commons For those of you who don’t know what CRM stands for, it’s Customer Relationship Management and it’s a term often used by software vendors like SalesForce.com to describe their products. Social CRM. Does adding Twitter to your CRM process make it more social?
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