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How to Become a LinkedIn Top Voice or Community Top Voice

Buffer Social

This is especially true of its newly minted Top Community Voices tier — a badge a whole lot easier to nab and just as impressive. Now, however, there are two different ‘tiers’ of Top Voice badges: Top Voice (1) and Community Top Voice (2). LinkedIn, however, has gone the other way.

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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)

Convince & Convert

Just when we thought we, as social media strategists and community managers, could rest up from the twists and turns of the last 18 months, the holiday season is upon us. . But all complaints or questions need a response. . Ensure Your Community Management Team Has The Right Software. It feels like it could be a doozy. .

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Why Facebook’s Community Pages Could Give Brands Headaches

Dave Fleet

Her opening question went something like: “What the heck are Community Pages on Facebook, and why is there one for my company?&#. Community Pages 101. Facebook’s Community Pages are an initiative from Facebook to create “the best collection of shared knowledge&# on a wide variety topics.

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4 Steps to Drive Sales with a Social FAQ | Blogging and Content.

Convince & Convert

After all, why would they even be coming to your Web site unless they had questions about your product or service? The key is to create meaningful content that answers those questions, and propagate that content throughout the social Web, making a visit to your site unnecessary. To be entertained? I think not.

FAQ 137
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How Transparency Creates Engaged Communities

Convince & Convert

Topcoder is a community of designers, developers, and data scientists who specialize in design and technology. This community develops enterprise-level work for some of the biggest companies in the world. Why listening skills are crucial to effective communication with your audience. “Topcoder was always community first.

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Can videos humanize your FAQ section?

Jeff Esposito

No matter what industry you work in, chances are your business’ customers have a lot of questions. Out of these questions, there are more than likely a number that occur more than others. For those of you having to answer those questions over and over again, the activity can wear on you. Can video help your FAQs out?

FAQ 47
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4 Ways Brands Can Use Instagram’s Pinned Comments

Later

Plus you can use it to answer FAQs and spotlight testimonials! Comments are important on Instagram — they give you insight into your community, allow you to build relationships, and answer questions. It lets your community hear from advocates who use and love your products. Pinned Comments Tip #3: Answer FAQ .