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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)

Convince & Convert

Just when we thought we, as social media strategists and community managers, could rest up from the twists and turns of the last 18 months, the holiday season is upon us. . Ensure Your Community Management Team Has The Right Software. It feels like it could be a doozy. . Program automatic/quick replies for frequently asked questions.

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4 Steps to Drive Sales with a Social FAQ | Blogging and Content.

Convince & Convert

Not in a “here’s our FAQ&# way, but in a vigorous, social media way. I would also make a point to solicit input from customer service and sales teams, as they have more day-to-day interaction with fence-sitters. Answer Man Once you’ve identified your top six questions, answer them.

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3 Steps to Creating a Winning Instagram Marketing Strategy

Convince & Convert

You need to gradually build trust and a community of people who look forward to your updates. Here’s a quick FAQ to help you create consistent presence on Instagram: How often should I publish content on Instagram? Consistency is key in any digital marketing strategy, especially when it comes to social media.

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Dark Social in 2023: Here’s Why (and How) You Should Track It

Hootsuite

Source: Morning Consult Great news for social media marketers, but what if your target audience isn’t Gen Z? In an era when you can watch 700 review videos for a product on YouTube, we still turn to people we consider experts — friends, family, or niche communities — for purchasing advice. Source: The Globe and Mail 5.

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Instagram Rolls Out New Messenger API for Businesses

Later

With a new Messenger API for Instagram, businesses will be able to streamline their customer service tools, be more efficient, and build trust with their community. . Responding quickly to DMs with a personal touch can help build relationships with your community. . 20% conversion rate from consultation to sales.

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How Atlassian uses Sprout to enhance Social Media ROI

Sprout Social

The Total Economic Impact™ of Sprout Social, a commissioned study conducted by Forrester Consulting on behalf of Sprout, found that a composite organization, based on real interviewed customers, realized a 233% return on investment (ROI) and $1.3M in savings over three years. Atlassian started using Sprout Listening in 2019.

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Announcing: Simple Yet Smart PR Measurement (ebook)

Waxing UnLyrical

And since many of my FAQs are on measurement, I finally (!) The entire #measurePR community – ALL of you! Announcing: Simple Yet Smart PR Measurement (ebook) is a post from: Shonali Burke Consulting, Inc. Author information Shonali Burke President & Grand Poobah at Shonali Burke Consulting, Inc. And measurement.

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