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How to Leverage Social Media to Maximize Your CSR Efforts

SocialFish

Whole companies grow from bootstrap startups to multi-million dollars companies using an almost entire social media strategy. Even the most questionable companies are launching socially responsible programs to help communities across the globe.

CSR 130

How to Leverage Social Media to Maximize Your CSR Efforts

SocialFish

Whole companies grow from bootstrap startups to multi-million dollars companies using an almost entire social media strategy. Even the most questionable companies are launching socially responsible programs to help communities across the globe.

CSR 164

How to Leverage Social Media to Maximize Your CSR Efforts

SocialFish

Whole companies grow from bootstrap startups to multi-million dollars companies using an almost entire social media strategy. Even the most questionable companies are launching socially responsible programs to help communities across the globe.

CSR 173

Event: Customer Service Call Centres and Social Media

Laurel Papworth

I’ve been asked to speak in Melbourne on April 15th (evening) about the impact of social media, online communities, social networks and call centres. As you probably know, I believe that while marketing and PR want social networks to be about them and their needs, the customer usually has a specific question they want answered, best suited to Customer Service engaging on support and FAQ issues.

CSR 56

The KISS Method For Determining Social Media ROI

SocMed Sean

Think of your internal knowledge base as the “Facebook for your company” and create an environment where employees are encouraged to connect and share. DON’T try to use Facebook as a company intranet.

ROI 205

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

As the world continues to watch the devastation caused by the BP oil spill, it shines the light much brighter on the impact that major companies have on society while increasing consumer concerns about business practices. Build Your Defense Shield Especially in times of crisis, it’s a company’s obligation to be as open and transparent as possible, as well as to communicate most expeditiously to those consumers impacted. link] Eric Buchegger Tying together CSR and social media.

CSR 100

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

After answering four or five questions, I was placed on hold 22 minutes or so before reaching a live agent. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR.

CSR 121

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

After answering four or five questions, I was placed on hold 22 minutes or so before reaching a live agent. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR.

CSR 120

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

When I discuss this concept with companies, however, too often I hear something in the realm of “we don’t know what to provide our customers that would be helpful.&# Because helpfulness hasn’t historically been looked at as a marketing objective (tons of great stuff about this umbrella concept in Scott Stratten’s forthcoming new book UnMarketing – buy it ), identifying areas where help could be provided isn’t in the DNA of most companies – yet.

7 Social Media Trends You Need to Add to Your 2017 Strategy

Rebekah Radice

My 7 predictions that will rapidly transform how your company uses social media. Regularly walk through how a customer perceives your company. So how do you harness this technology for your company? Bite sized, authentic interviews by you about your company’s vision.

Trends 155

How to Develop an Authentic eCommerce Brand to Drive Holiday Sales

Pixlee

To inspire customers who are thinking about purchasing, add an Instagram homepage gallery or product visual review to your website, like the example below: Hylete, a community-backed athletic apparel company features UGC on their homepage.

7 Social Media Trends You Need to Add to Your 2017 Strategy

Rebekah Radice

My 7 predictions that will rapidly transform how your company uses social media. Regularly walk through how a customer perceives your company. So how do you harness this technology for your company? Bite sized, authentic interviews by you about your company’s vision.

CSR 78

Where Does 'Transparency' Fit In The New Social Media Marketing Model?

Diva Marketing Blog

Unlike most business strategies, social media is built on a culture that is developed by the people who are involved in digital communities. we opened it up to the community to discuss on our blogs, on Twitter and in a few emails. in the end it isn't the bloggers, the company or the agency that will dictate the success.it's The company name on that person’s business card doesn’t matter. brand/company, then I think complete transparency is called for.