Confessions of a CKO: What I Should Have Done
Buzz Marketing for Technology
JULY 21, 2008
Paperwork from management is another contributor -- front-line people say its all one-way communication (up), that most of it is unnecessary or automatable, and that cutbacks in administrative support staff simply shift this administrative work to front-line people, adding to their job. "We We dont know what we dont know.
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