Open Community Case Study – American Library Association
SocialFish
MARCH 30, 2011
With 1300 committees, 11 dues-paying divisions, 17 roundtables, 57 sections and a myriad of possible membership combinations, members had trouble figuring out how to get involved. For example, a few years ago when a new registration system wasn’t working correctly, Twitter lit up with complaints. ALA Twitter feeds.
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