How the Chatbooks Team Easily Manages All Its Followers’ Comments

agora pulse

Problem: Struggling to keep up with the ever-growing influx of questions and comments users were sending to multiple social media platforms. As the traffic increased, so did the questions, and it required a larger team to make sure each and every person was answered right away,” she said.

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Three Things Twitter’s Marketing Team Needs to Do

Webbiquity SMM

Now here are three ideas the social network’s CMO and her marketing team may want to contemplate. Brand monitoring is vital, enabling marketers, PR professionals, customer service leaders and others to respond rapidly to comments or issues.

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How Can Brands Manage Facebook Comment Overload

Mindjumpers

Tweet Recent comment count on Facebook brand pages is going up, just proving that now, people accept social media as an effective method of communicating with their brand and entering a conversation. To manage Facebook comments, here are some suggestions that I thought would be useful.

How to Strategically Comment as a Page on Facebook

agora pulse

As a Facebook community manager, you need to know how to comment on a Facebook Page as your Facebook Page. Comment on a Facebook Page from Your Personal Profile. You may want to post and comment as your Facebook Page on your own Page. Comment on Other Pages.

4 Tips for Handling Negative Comments in Social Media

Ignite Social Media

Here are four tips to always keep in mind when addressing negative comments from your customers. So, as a Community Manager , comments can feel like a personal attack. Here are two great examples showing personality in response to negative comments.

Building Your Social Media Team Structure for Success

agora pulse

Building your social media team structure is critical when more than one person manages your social media. I’ve been using Agorapulse for my team and clients for a couple years now, and it has made a world of difference. Assign Roles to Your Social Media Team.

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Can Social Media Management Work with a Remote Team?

agora pulse

The following post is written by Rachel Go at Hubstaff — a company that really makes social media management work as a remote team. Social media is an online realm in itself, so it makes sense that a completely virtual team can manage a brand’s social media presence.

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Responsibility for Social Goes Beyond Content Teams

Convince & Convert

Your content team shouldn’t the only ones managing your company’s social media accounts. Lauren: Your content team shouldn’t be the only ones managing your business’s social media accounts.

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The 6 Ways to Organize a Content Team

Convince & Convert

The 6 Ways to Organize a Content Team. According to the survey, content teams are organized in one of these constructs: 1. Digital Content Team. Dedicated team that produces all online and offline content and creative. Channel Teams.

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What Happened When We Tested Four Facebook Ad Comment Tools

agora pulse

Do prospects and customers comment on your Facebook ads? Comments on your ads tell you several things about your business – like how they perceive your product, service, or business in general. Does Your Facebook Ads Comments Tool REALLY Work?

Why You Need to Respond Quickly to Social Media Comments

SocialFish

As recently as two or three years ago, you probably only responded to help queries from customers who contacted your company’s dedicated support team via phone, email, contact form or ticketing system. Although almost all do, not every social media comment deserves a response.

Why You Should Create a Social Media Approval Process for Your Team

agora pulse

Are you on a social media team? Social media management takes a team—even if you only manage a handful of agency clients or collaborate with colleagues throughout your company. Need a hand getting your team members on board with an approval workflow?

Responsibility for Social Goes Beyond Content Teams

Convince & Convert

Your content team shouldn’t be the only ones managing your company’s social media accounts. Lauren: Your content team shouldn’t be the only ones managing your business’s social media accounts.

Team 106

The Most Popular NBA Teams on Twitter and Facebook

Adam Sherk

Home About Contact PR Publishing SEO Social Media Subscribe Adam Sherk The Most Popular NBA Teams on Twitter and Facebook by Adam Sherk on January 12, 2010 NBA players, like many professional athletes, have taken social media by storm, but what about their teams?

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How to Manage Multiple Instagram Accounts With a Team

Later

Maybe you’re a social media manager with lots of clients, or you’re working with a team to manage Instagram accounts for various businesses. Ask them to leave you a comment, click on the link in your bio, visit the store.

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The Most Popular MLB Teams on Twitter and Facebook

Adam Sherk

But while major market teams have a big advantage in the real game, social media is the great equalizer online, so I thought I’d see which teams have attracted the largest following on Twitter and Facebook.

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NBA Playoff Teams Ranked by Facebook Page Engagement

Adam Sherk

In my post on the most popular NBA teams on Twitter and Facebook (and the more recent one on MLB teams ) I looked strictly at the following each team has built up. This time I’ll compare user engagement on each team’s Facebook page.

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Inside Look: How Two Teams Share a Social Media Inbox

Buffer Social

We’ve found that some of the fastest-responding, maximum-delighting brands on social media employ a two-team approach to responding. Customer support teams handle all inbound product questions, and marketing or community grabs all messages related to the brand, the content, and community love.

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Social Media Super Bowl: Which Team Has More Reach?

Adam Sherk

Home About Contact PR Publishing SEO Social Media Subscribe Adam Sherk Social Media Super Bowl: Which Team Has More Reach? But I’m here to look at what really matters – which team has more reach via social media? And good luck to both teams in Super Bowl XLIV.

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How To Get Your Team To Create More Consistent Content

Convince & Convert

A few months ago, Arienne published a review of the CoSchedule editorial calendar for WordPress outlining how it had helped her solve some of the nagging issues in her team’s workflow. Seek Team Buy-In First. It was a victory for the whole team. Share them in the comments below!

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The Most Popular NFL Teams on Twitter and Facebook

Adam Sherk

Home About Contact PR Publishing SEO Social Media Subscribe Adam Sherk The Most Popular NFL Teams on Twitter and Facebook by Adam Sherk on November 18, 2009 UPDATE: There is a a newer post on this topic here: The Most Popular NFL Teams on Twitter and Facebook: 2010 Season The role of social media in professional sports is getting a lot of attention these days, unfortunately mostly in the form of teams and leagues trying to clamp down on it or players making mistakes with it.

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Matt Cutts Comments on My April Fool’s Prank

Bill Hartzer

By now, you probably heard about the April Fool’s prank that I came up with this year–and with the help of Jeff and Amanda on our Globe Runner team, I think we pulled it off. show with Leo Laporte and Jeff Jarvis, Matt Cutts commented my our April Fool’s prank.

The Most Popular NFL Teams on Twitter and Facebook: 2010 Season

Adam Sherk

Quite a few teams have fewer than 20K followers and several are still below 10K. It was surprising to see four teams still without official profiles. The Giants and Cardinals do have official representatives on Twitter ( giantspathanlon and cardschatter ) but no official team profiles.

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Shutting Down Blog Comments

Twist Image

I think that I provoked the blog comment Gods today. Sorry about this, but the ability to comment on blog posts here at Six Pixels of Separation has been disabled. I was recording a podcast today with Gini Dietrich of Spin Sucks (it will be published in the coming weeks) and we were talking about the many bloggers and news sites that have shut down their blog comments ( Copyblogger being the one that has most recently decided to do so: Why We''re Removing Comments on Copyblogger ).

Sports Teams: Times Have Changed, Adapt!

Freelance Social Media

Social Links Freelance Social Media Social Media Tips and Marketing Blog Home About Contact Subscribe Sports Teams: Times Have Changed, Adapt! jlangford Pete, thanks for the comment!

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Local TV News Teams Having Fun with Pinterest

Adam Sherk

In preparing for the Pinterest portion I took a look at the pinning activity of local TV news teams. local scenery and special events; news and weather; meet the team and behind the scenes photos; and contests and promotions.

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7 Invaluable Marketing Skills That Help Teams Produce Consistently Great Content

Buffer Social

That’s why we’ve partnered with the incredible marketing team at Asana , a leading work management software, to break down the top 7 invaluable marketing skills that help some of the greatest brand teams on the planet produce consistently great content.

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Purdue Football To Feature Student Superfan Images On Team Helmet

Convince & Convert

The Purdue University Football team is taking the spirit of celebrating student superfans to a new level by offering an exclusive opportunity to be featured on the team’s helmet during the special September 27 “Social Media Game” against Iowa. Share it in a comment below!

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How to Build an All-Star Social Media Team in 5 Steps

Buffer Social

We often talk about the importance of social media managers and the amazing people who handle social media as a team of one. But often, for agencies, larger enterprises, and even some small businesses, social media is handled by teams of people covering a broad range of skills.

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How Team Sprout Uses Message Approval to Onboard New Hires

Sprout Social

Onboarding can present challenges, especially when a new team member isn’t quite as familiar with a brand’s existing voice and tone. That’s why Message Approval is an integral part of the onboarding process for all members of our social team.

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Social Media News Ticker: Twitter Launches #FirstTweet, Facebook Paper Teams With TED

The Realtime Report

Facebook Paper app teams with TED for content – last week Facebook announced a partnernship with the Technology, Entertainment and Design Conference, bringing TED-related content to the Paper app (re/code). Let us know in the comments below.

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Facebook Quietly Launching Friendfeed-like Live Commenting

Stay N' Alive

Instantly, with no refresh of the page, my News Feed was literally singing with new comments. One of those features was live, real-time commenting, where the comments appeared before your eyes without having to refresh the Page.

To Livefyre and Back Again: Vanilla WordPress Commenting System Returns

Ari Herzog

There are many reasons for the change back to the default, most notably that many long-time commentators had complained about various functions (or lack of functions and didn’t want to wait until future plugin versions included their wish lists). Marking comments as spam, for instance, required multiple clicks instead of one. I reserve the right to return to Livefyre (or any other commenting system) in the future. Blog News comments plugins Wordpress

Facebook And Walmart Team Up for Black Friday Mobile-Ad Blitz

The Realtime Report

” The campaign drew over 100,000 comments, but Walmart’s Facebook page was also filled with comments complaining about unwanted ads. On Black Friday, Facebook and Walmart launched the social network’s largest mobile advertising campaign ever.

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Hey Sports Teams Quit Telling Me to LIKE your Facebook Posts

Adam Sherk

Sports teams are among the biggest offenders: Now don’t get me wrong. Brands of all shapes and sizes do it, but as I mainly follow news organizations and sports teams on Facebook it is the teams that negatively caught my attention.

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How to Use Buffer for Social Media Teams: The Complete Guide

Buffer Social

Having a team of people helping with your social media strategy can be a crucial asset in achieving your social media goals. Not only can it help you tap into multiple points of view and perspectives to bring a fresh take to your social media content – having a team of people contributing content to your social accounts can help you save a ton of time with content curation. So how do you go about working with a team to execute your social media strategy?

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How Team Sprout Uses Its LinkedIn Company Pages Report

Sprout Social

That’s why Sprout’s LinkedIn Company Pages Report is so important for our team. One of our team’s 2015 objectives is to grow our LinkedIn Page community to include more followers that are at the Director level or higher.

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Manage & Publish Your Team’s Social Images With Sprout’s Asset Library

Sprout Social

But how do you efficiently manage your visual assets to ensure your entire social marketing team is able to organize, find and share your brand’s creative? The Image Asset Library helps your team plan, schedule and publish high quality, engaging social media content.

Four Ways to Combat Audience Negativity on Social Media

Ignite Social Media

It can be disheartening opening up your channels on a Monday morning and seeing a wave of negative comments flooding your notifications. Trust me, we’ve all been there before on the community management team — audience negativity is an inevitable part of being in social media.

Why MLB Teams Put So Many Eggs in the Facebook Basket

Convince & Convert

With that as a backdrop, I thought it might be interesting to dig a little into where MLB teams were most active on social media and who was leading the pack. League-Driven Consistency It became clear from a couple of data points that MLB itself has a lot to say about how baseball teams are set up online. Clearly, every team in the league is presented in the same fashion, with the few changes allowed being colors & logos.

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