How the Chatbooks Team Easily Manages All Its Followers’ Comments
FEBRUARY 27, 2018
Problem: Struggling to keep up with the ever-growing influx of questions and comments users were sending to multiple social media platforms. As the traffic increased, so did the questions, and it required a larger team to make sure each and every person was answered right away,” she said. The Chatbooks team tried out a number of social media management tools. Finding customers who were trying to reach us or digging up a particular comment or user was challenging.”.