Convince & Convert

AUGUST 18, 2010

Better question: How can we optimize and improve our existing social media programs? Better question: How can we encourage existing customers to truly engage with our clients on the social Web? Better question: How can we encourage existing customers to truly engage with our clients on the social Web?

Questions 160

Questions Social Media Consultant Education 160

SocialFish

JANUARY 8, 2011

I can see myself using it like that a LOT, thought of a few this morning based on question threads I was browsing. You post a question, you get answers. The site is very actively moderated , so the questions have to be asked in a particular way, so it’s not personal to the questioner, and so it’s not a yes/no answer.

Radian6 276

Radian6 Engineering Questions Foursquare 276

Convince & Convert

FEBRUARY 8, 2011

It’s co-sponsored by Radian6 (Amber’s employer), and ExactTarget (my long-time client). Feb 14 Radian6 Webinar. In the comments, fire away with any questions you have about the book, the tour, the process, or otherwise. Here’s the rest of the dates so far. Feb 10 San Diego. Feb 10 Phoenix.

Radian6 134

Radian6 Case Study Microsoft Forums 134

Webbiquity SMM

AUGUST 9, 2010

Engagement: A level deeper than influence, these metrics include the number of RT’s and #followfriday recommendations you get on Twitter, posts to your company’s Facebook wall, questions answered on LinkedIn or Yahoo! Answers, comments posted on your blog, etc. Sentiment: Are the comments, posts etc. Share this on Bebo.

SM2 187

SM2 Alterian Vocus Social Media 187

Buzz Marketing for Technology

MARCH 11, 2010

Radian6 – Acts as a safety net to capture mentions of our brand name in Twitter and beyond such as on blogs, in comments, on forums, and in social networks such as Facebook. I often get asked the question – how do you. Email this to a friend? What’s your Social Media diet?

B2B 206

B2B Social Media Radian6 Microblogging 206

Twist Image

DECEMBER 13, 2010

I'm frequently asked by brands if what they're doing in these digital channels is "wrong" The phrasing of the question is off. The question (really) is: "am I optimizing this experience for the consumers that are doing their best to connect with us?" " Not engaging in the comments on someone else's Blog.

Sysomos 108

Sysomos Radian6 Loyalty Sentiment 108

Ari Herzog

SEPTEMBER 3, 2010

I share with you a question asked by Peter, studying for a Master in Business Studies at the University of Ulster in Belfast, Ireland. He commented on a recent blog post here, but I thought his question was worthy on its own.

Research 110

Research Social Media Radian6 Microsoft 110

Jason Yormark

AUGUST 31, 2010

Just leave a comment on this blog post with one of your favorite social media websites or blogs that you frequent. View Comments to “Social Media Book Package Giveaway!&# One of my go-to reads is the Radian6 blog! Overall that’s about a $150 prize package. Not too shabby for a personal blog giveaway eh? Pretty simple.

Social Media 197

Social Media Radian6 Hubspot Alltop 197

Jason Yormark

AUGUST 31, 2010

Just leave a comment on this blog post with one of your favorite social media websites or blogs that you frequent. View Comments to “Social Media Book Package Giveaway!&# One of my go-to reads is the Radian6 blog! Overall that’s about a $150 prize package. Not too shabby for a personal blog giveaway eh? Pretty simple.

Social Media 197

Social Media Radian6 Hubspot Alltop 197

Justin Levy

JUNE 1, 2011

Ever since last year when I read the Radian6 “Social Media Monitoring and Engagement Playbook” and since joining Citrix Online , I have been thinking about digital crisis communications and the basic steps to developing a plan. All of these questions will need to be answered to determine what your monitoring schedule needs to be.

Radian6 145

Radian6 Training Team Issues 145

Convince & Convert

MAY 20, 2012

The questions you need answered will (and should) guide you to the right type of software. If I’ve overlooked your favorite, please leave a comment. Key players: Crimson Hexagon , Lithium , Radian6 , Sysomos , Trackur , Visible Technologies. Important notes on this taxonomy: This list is not exhaustive.

Crimson Hexagon 140

Crimson Hexagon Software Attensity Social Media 140

SocMed Sean

FEBRUARY 3, 2013

I get a lot of questions via Facebook , Twitter and my email contact form and many of the items listed below come straight from those questions, my experience in social media strategy, years of researching platforms and best practices and…well…tinkering with social media. Ask them questions. Good AND bad.

Social Media 279

Social Media Klout YouTube Foursquare 279

Justin Levy

JUNE 1, 2011

Ever since last year when I read the Radian6 “Social Media Monitoring and Engagement Playbook” and since joining Citrix Online , I have been thinking about digital crisis communications and the basic steps to developing a plan. All of these questions will need to be answered to determine what your monitoring schedule needs to be.

Radian6 124

Radian6 Training Team Feed Reader 124

Justin Levy

JUNE 1, 2011

Ever since last year when I read the Radian6 “Social Media Monitoring and Engagement Playbook” and since joining Citrix Online , I have been thinking about digital crisis communications and the basic steps to developing a plan. All of these questions will need to be answered to determine what your monitoring schedule needs to be.

Radian6 100

Radian6 Training Team Feed Reader 100

Justin Levy

JUNE 1, 2011

Ever since last year when I read the Radian6 “Social Media Monitoring and Engagement Playbook” and since joining Citrix Online , I have been thinking about digital crisis communications and the basic steps to developing a plan. All of these questions will need to be answered to determine what your monitoring schedule needs to be.

Radian6 100

Radian6 Training Team Feed Reader 100

Convince & Convert

SEPTEMBER 21, 2010

But I get a lot of questions about why I like particular tools better than others and how I decide to use which, so here’s a summary of my thought process that I hope will help you make a similar decision for your client or your organization. What questions are you trying to answer? And of course thanks for including Radian6.

Social Media 155

Social Media Radian6 Strategy SM2 155

Social Media Strategery

AUGUST 18, 2010

Events Calendar Subscribe: Posts | Comments | Email Social Media Strategery Best Of Best Practices Enterprise 2.0 It’s an interesting question – why are today’s students held accountable for not knowing how to use social media professionally, yet they haven’t ever been taught formally? Government 2.0

Education 135

Education Social Media Gov 2.0 Class 135

Convince & Convert

JANUARY 13, 2011

That’s wisdom from Radian6 CEO Marcel Lebrun (disclosure: Amber’s employer ) about the changing dynamics of communication via the Web, and the importance businesses need to place on paying attention to discussions online via social media listening. Now, the calls are coming through online, via the social phone.”.

Company 140

Company Conversation Radian6 Social Graph 140

Janet Fouts

OCTOBER 25, 2010

One of the questions people ask in our initial social media strategy sessions is “How will I know if I’m doing it right?&# Maybe Radian6 , SM2 , Trackur or one of these social media listening tools I mention when I give talks on social media. Pay attention to who is listening to the negative comment.

Social Media 132

Social Media Data SM2 Radian6 132

Josh S Peters

NOVEMBER 23, 2009

Home About eBooks Social Media and Internet Marketing Speaking Twitter Says You Are Here: Home » Social Media » Using Social Media in an Awareness Campaign Using Social Media in an Awareness Campaign Written on November 23, 2009 by Josh Peters in Social Media 9 Comments - Leave a comment! Any questions or comments?

Campaign 105

Campaign Social Media Radian6 Disqus 105

Diva Marketing Blog

MARCH 25, 2011

Just One Crowd Sourced Question. Social media moves so quickly that no one person holds all the answers, knowledge or even the questions. In this series, Just one Crowd Sourced Question , I reach out to my social networks and ask folks to share just 1 tip on a social media issue. . Eleanor Roosevelt .

Twitter 97

Twitter Radian6 Avatar Social Media 97

Convince & Convert

SEPTEMBER 20, 2010

RT @jaybaer: Crushing the Myth of B2B Social Media [link to post] – Posted using Chat Catcher [link] lioncaller (Claudia Putnam) Twitter Comment Why I’m RTing this on a Sunday I don’t know, but here you go. Yes, social media applies to B2B.

Social Media 147

Social Media B2B Strategy Consultant 147

Techipedia: Tamar Weinberg

AUGUST 26, 2009

get Twitter mentions of your brand via RSS or email) or use a service like Backtype (backtype.com) to see comments across blogs and other social media sites (such as FriendFeed). Paid solutions, such as SocialRadar and Radian6, however, may eliminate this overhead.) If you have a Facebook Fan page, look at what people are saying.

Brands 139

Brands MySpace Yahoo StumbleUpon 139

Techipedia: Tamar Weinberg

MARCH 10, 2010

Sorry, adding keyword rich links in my comments as you did is a bit spammy. Reply Tamar Weinberg March 10, 2010 at 10:00 am Thank you for commenting, Rennell. Sorry I had to remove the links you added to the bottom of the comment. Thank you for commenting! “What are good companies to target? Great seeing you here!

How To 240

How To Marketing SEO Training 240

Social Media Strategery

AUGUST 8, 2010

Events Calendar Subscribe: Posts | Comments | Email Social Media Strategery Best Of Best Practices Enterprise 2.0 Contact the author [link] lovisatalk (lovisa) Twitter Comment good reminder of what kinds of ppl make great community managers. Home About Me Speaking Legal-ese My Team Gov 2.0 Government 2.0 Miscellaneous Personal Prof.

Gov 2.0 139

Gov 2.0 Social Media Social Media Management Organization 139

Convince & Convert

APRIL 6, 2010

Social Mention (or a paid social media listening package like Radian6 , if you have one) Go to www.socialmention.com and search for your company or product name (in quotes), and set the pull-down to “all.&# Thanks for the Radian6 mention. Thanks so much for the commenting. type link:www.(competitorURL).com competitorURL).com

Brands 143

Brands Content Social Media Consultant 143

Convince & Convert

MARCH 25, 2010

Check it out and let us know what you think in the comments, won’t-cha? Unfortunately, Facebook keeps its data close to the vest for now, which is why Swix can't pull it out (and why companies like Radian6 can't monitor Facebook status updates from afar). I’m a big fan of these guys. link] jaybaer Yes indeed.

Social Media 117

Social Media Strategy Statistics Metrics 117

Webbiquity SMM

SEPTEMBER 12, 2011

Still, questions remain: how do I use social media most effectively across the enterprise? Read on for answers to these questions and more from some of the best minds in social media in some of their best blog posts and articles of 2011 so far. Which social media monitoring tools should I use? What should I monitor for? What to do?

Social Media 257

Social Media Trendrr Alterian SM2 257

Techipedia: Tamar Weinberg

JULY 8, 2008

Instead, it’s about contributing, bringing something to the picnic, and doing what Radian6 Marcel LeBrun calls “listening at the point of need.&# Curiosity – most social media marketers that I know are constantly asking ‘what if… ’ type questions.

Social Media 163

Social Media Marketing Consultant Communities 163

Kikolani

NOVEMBER 29, 2010

Her blog, Aliventures , covers writing, productivity, and questions about life. Amber is the VP of social strategy for Radian6, business and communications strategist, and co-author of the The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social with Jay Baer. Follow her @allison_boyer on Twitter.

Blogger 168

Blogger SEO Consultant WordPress 168

Webbiquity SMM

OCTOBER 5, 2010

You’ll find the answers to these questions and many more here in 50 of the best Twitter tools, posts, how-to guides and rants of 2010 so far. Brian Solis provides a wealth of statistics that answer these questions and more, e.g., 87% of Americans said they were familiar with Twitter in 2010, up from just 26% in 2009.

Tools 207

Tools Twitter Tips Statistics 207

Webbiquity SMM

JANUARY 19, 2012

Radian6 , Alterian SM2 ), or inbound marketing suites (e.g., Reporting is flexible; gShift enables administrators to add explanatory or analytical text comments to virtually any metric within a report. But based on a good look at the product, gShift has a great headstart on meeting the challenges of this discipline. Future Plans.

Software 140

Software Review SM2 Alterian 140

Convince & Convert

JUNE 11, 2010

Amber is Director of Community for Radian6 , co-proprietor of the influential Brass Tack Thinking blog (formerly Altitude Branding), a cool mom, a motivating force, and a hell of a flautist). DJ Waldow Director of Community, Blue Sky Factory @djwaldow [link] DJ Waldow Kathy – I love you already just for that comment.

Upcoming 124

Upcoming Project News Social Media 124

Webbiquity SMM

MARCH 23, 2011

Certainly, not every comment requires an immediate reply, but when a customer or prospect has a question or issue, response time matters. A blogger raises a question about your company’s financial outlook. And in social media, the whole world can see how fast (or not) your response time is. Workflow capabilities.

Social Media 193

Social Media Tools Sysomos Vocus 193

Convince & Convert

SEPTEMBER 21, 2010

Blog Comments (The blog is on WordPress) Disqus This is what I use to manage comments here at Convince & Convert. I’ve seen my average number of comments increase since I moved to Disqus. ChatCatcher This is a nice little tool that finds Tweets about your blog posts, and automatically adds them as comments.

Social Media 167

Social Media Strategy Consultant Tweetdeck 167

Webbiquity SMM

MARCH 27, 2017

Another useful feature is that Hootsuite allows you to store draft messages that you can post when you receive a frequently asked question for example open hours or directions to your business.” 3) Radian6 (aka Social Studio). ” — iag.Me. Pricing: $10/$35/$100 per user per month; enterprise pricing by quote.

Social Media Management 0

Social Media Management Tools Social Media Radian6 0

Convince & Convert

JULY 27, 2012

” I got like 22 replies and sent my wife to the pharmacy with the printed out Facebook comments. Radian6, I think, really pioneered that model internally and had really specific, amazing ways of triaging and handling inquiries. I think for large companies, the question is, can you get some kind of sense of security?

Airlines 115

Airlines Sentiment Hotels ROI 115