INDUSTRY INSIGHTS YOUR PEERS ARE READING
There’s a lot that goes into community management. A community manager acts as the link between a brand and its customers- helping to build, grow, and manage their online communities. Community managers (CMs) are, in many cases, the voice of the brand. MORE
A Facebook Page is an excellent venue for community building among brand advocates and customers (or potential customers) seeking more information, discounts, insight or customer assistance. Does your Facebook Page have Rules or is it a free-for-all? MORE
Because if there’s one thing I believe takes public relations from good to great, it’s when your audiences start becoming your community through the relationships you develop with them. Why did you write Open Community ? So, what is “Open Community&# ? MORE
Tweet It is always important to draw up guidelines for how to manage your social media channels – both for the everyday community management and if your brand changes community manager. How Can Brands Manage Facebook Comment Overload. MORE
Setting expectations is the corner stone of any successful Facebook community. This can be very helpful when you need to delete a comment. Have you set expectations in your community? MORE
How many sensible and well-reasoned comment threads have you seen on YouTube? I wonder how many individuals, brands or companies are spending efforts on keeping up with YouTube comments, and if they do, how worthwhile those conversations are? strategy communities Video social media MORE
I’ve said it before, and I’ll say it again: Community managers have a challenging job. Although a seemingly simple idea, what makes this campaign shine is the clever use of memes and puns both in the Facebook post creative as well as the comments. MORE
How do we meaningfully build and celebrate communities? An energized community can give your cause (or campaign) just the right amount fuel to make a difference, no matter how large or small it is. But when done right, community building efforts don’t just pay off for your community, but for your organization as well. So: how can you harness the power of community to do good as well as make good this quarter? How do you bring your community together? MORE
Today, let’s examine four recently emerging social media communities. By introducing a translate button , users are now able to fully interact with the captions and comments posted by foreign users in their native language. MORE
The Community Managers (CM). I’ll try to give you an introduction to the benefits of having a CM – and what you should look for in a Community Manager. The corner stones of community management. Getting a community involved and engaged needs a lot of planning. MORE
Will Long currently works as a Freelance Community Manager across a range of clients. G: How did you build your experience as community manager? I’d always had an eye on Social Media, managing communities at uni and for other project I was involved in. The opportunity cam up to become a Community Manager and I took it, now I’ve just turned Freelance. G: What are your top resources for community management ? G: Where is the best place to build the community? MORE
Community fundraising goes beyond raising funds for a specific cause. It provides an opportunity to improve an entire community through the efforts of the fundraiser. Here’s one example of an organization that’s clearly been successful through their community fundraising efforts. MORE
If you work as a social media manager or online community manager you see these all the time … negative comments. Here are 6 more tips on how to manage negative comments: Listen to what is being said. Don’t let negative comments linger. Guest post by Yvette Pistorio. MORE
Having a strong community is one of the most important aspects of business. This week’s roundup includes seven posts that are good reads on both maintaining as well as building your business community. How To Be A Better Facebook Community Manager. Happy Monday! MORE
How do you respond to a negative comment in an online community, on Facebook? Shut the Page down, ban the commenter, suck up to them? Well, every company does it differently, but let’s look at corporate vs personal voice when dealing with negative comments. MORE
2017 Wrap-up: Communities in Transition. Community Roundtable). 2017 was a year of change in the community space. BONUS: Since we’re on the topic of community strategy… Facebook’s news-feed changes put community managers in the spotlight. MORE
We've Moved! Please Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. Blogging Opinion social media #Blog4BizHi automation blog Fun with Social Media policy MORE
This post originally appeared on Online Community Results. SocialFish and OCR partner on many online community strategy and implementation projects – contact us if you need help with yours. 1) Managing a community takes more time than you think. MORE
Emma Gannon is currently a global community manager of Dove Facebook. Emma has experience of community managing blogs, Twitter and Facebook pages for international brands. G: How did you build your experience as community manager? . MORE
Jonas de los Reyes is a lead community manager of Yahoo! G: How did you build your experience as community manager? J: For me, it was a combination of things happening in my career that stirred my path to community management. G: Where is the best place to build the community? MORE
You may have created great content, and you may have a good distribution plan, but shares and engagement are unlikely to come unless you have also focused on community building. Every time you reply to a tweet sharing a blog post link, for example, Livefyre counts it as a comment. MORE
In October of last year, I launched an online community called Agree, Disagree, or Qualify. Building an online community doesn’t happen overnight. Discussion builds communities. These members have tested more than 4,200 claims and provided more than 70,000 comments worth of interaction on topics serious, sentimental, political, and scientific. The community builds upon itself by testing claims and commenting on those claims. Hey there, #WUL. MORE
Tweet Much has been writing over the years about how to manage comments in a blog or online community. And as someone who has a community, I can tell you from personal experience that its deeply troubling to stare down the lowest common denominator. But in my view there are several approaches to community moderation. Open Door Policy: The most liberal of comment moderation policies. All comments are auto-approved without any technical or human moderation. MORE
Having worked in online community management for the last 15 years, I have had the privilege of putting together some amazing teams. The roles on a digital community team varied, ranging from digital strategists, to graphic designers…and everything in-between. MORE
” Talk about a religious celebration that’s gone mainstream… and one that engenders a feeling of community among those who celebrate the day. How to Build Creativity and Self-Expression with Your Community. Please share in the comments below. MORE
Here are four tips to always keep in mind when addressing negative comments from your customers. So, as a Community Manager , comments can feel like a personal attack. Here are two great examples showing personality in response to negative comments. MORE
Open Community is now on Audible! We have FIVE DOWNLOAD CODES AVAILABLE - all you need to do is drop us a comment below. Just answer any of these questions: How has the growth of online community changed the way you work today? Is community management part of your job? MORE
Spread the Word about Open Community. Do you believe in the concepts in our book, Open Community , as passionately as we do? Do you have an example of Open Community in action? Are you curious to see where the conversations around building community online go next? MORE
Just a quick follow-up to Maggie’s post on Community Management 101. Rachel Happe of the Community Roundtable pointed us to her slide deck on “Community Management Fundamentals&# in the comments; I wanted to make sure everyone sees it. MORE
At the heart of social PR lies community. So that’s what we focused on for the April #measurePR Twitter chat; how to measure community, how to tell when community-building initiatives are working (and when they’re not), and how community-focused metrics might change over time. Experts in measuring community. A1: Building a community around a product or service is just part of our jobs in #PR today (which is great, because it’s fun!). MORE
We would love it if you would check out our Facebook page for Open Community … and we would love it even more if you would post a photo of the book when it arrives on your doorstep – thanks to Steve Briggs, Dave Sabol and Garry Polmateer for posting your photos already! MORE
I think Livefyre, the comment system that has been implemented on WUL for just under two months , is da bomb. I’m not one to get overly excited by blog comment systems, but this one has me blown away. They truly believe in community. MORE
But like any other marketing strategy, growing your B2B Facebook community simply requires an investment of time and genuine engagement. Below I’ll highlight a couple of simple and effective methods that’ll help grow a B2B Facebook community through engaging content curation. MORE
Tweet Recent comment count on Facebook brand pages is going up, just proving that now, people accept social media as an effective method of communicating with their brand and entering a conversation. To manage Facebook comments, here are some suggestions that I thought would be useful. MORE
Answering questions and responding to comments is an opportunity to keep them thinking about you and about the value you provide. Make sure that your brand’s online community understands how much you appreciate them and how diligently you work on delighting them. MORE
Heed the advice of social media consultants and promote your blog by commenting on other blogs. Be active in their blog communities, link to their blog posts, and submit guest post ideas. Commenting that anyone or her mother could write has zero value and is universally known as spam. MORE
Robyn Tippins is a community manager at ReadWriteWeb with 15 years online marketing experience. Also she is an Author of Community 101 book. G: How did you build your experience as community strategist? G: What are your top resources for community management? MORE
Facebook has announced a new version of its Comments Box plugin – its social plugin that enables Facebook-connected commenting on a website. Facebook’s Comment Box plugin. Comments then stay sync’d between the two sites. Ability to comment as a Page. MORE
Joel is Community Manager at Brandwatch , Europe’s leading social media monitoring tool. G: How did you build your experience as community manager? J: I think much of the learning of community management comes from skills gained outside the job itself. MORE
Ben Martin is Global Community Manager at AVG. Previously, Ben was a Communities Executive for an Online PR and Social agency called Content & Motion. G: How did you build your experience as community manager? G: What are your top resources for community management? MORE
Regular WUL readers know that Shonali (a friend and former colleague at Socialmedia.biz ) showcases guest posts about how to build, engage and sustain an online community, among other things. so that others might gain insights for their own community efforts. So our small marketing team is now working to grow our user base and nurture our new community. Let loose in the comments and thanks for sharing your wisdom! Building a New Kind of Cruise Community. MORE
about what the difference is between “community manager&# and “social media manager?&# I know I am – and I am both a community manager and a social media manager! My title is “online community & social media manager.&# Please share via a comment! MORE
Justin Levy Marketing and Social Media Home About Archives Contact Disclosures Newsletter Speaking Are Blog Comments Dead? Written on July 30, 2010 by Justin Levy in blog , community , facebook , interactions , social media , twitter 23 Comments - Leave a comment! MORE
Zack King is a Community Manager at RPM , working across a number of brands such as Captain Morgan, J&B and Clover. G: How did you build your experience as community manager? G: What are your top resources for community management? G: How do you reward your community stars? MORE
Akamai Marketing
MARCH 19, 2013
We've Moved! Please Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. Blogging Opinion social media #Blog4BizHi automation blog Fun with Social Media policy
Mindjumpers
FEBRUARY 1, 2012
Tweet Recent comment count on Facebook brand pages is going up, just proving that now, people accept social media as an effective method of communicating with their brand and entering a conversation. To manage Facebook comments, here are some suggestions that I thought would be useful.
Waxing UnLyrical
JANUARY 10, 2012
If you work as a social media manager or online community manager you see these all the time … negative comments. Here are 6 more tips on how to manage negative comments: Listen to what is being said. Don’t let negative comments linger. Guest post by Yvette Pistorio.
Ignite Social Media
MARCH 19, 2018
Here are four tips to always keep in mind when addressing negative comments from your customers. So, as a Community Manager , comments can feel like a personal attack. Here are two great examples showing personality in response to negative comments.
Waxing UnLyrical
MARCH 16, 2015
” Talk about a religious celebration that’s gone mainstream… and one that engenders a feeling of community among those who celebrate the day. How to Build Creativity and Self-Expression with Your Community. Please share in the comments below.
Ignite Social Media
OCTOBER 30, 2018
There’s a lot that goes into community management. A community manager acts as the link between a brand and its customers- helping to build, grow, and manage their online communities. Community managers (CMs) are, in many cases, the voice of the brand.
Akamai Marketing
MARCH 19, 2013
Tweet Much has been writing over the years about how to manage comments in a blog or online community. And as someone who has a community, I can tell you from personal experience that its deeply troubling to stare down the lowest common denominator. But in my view there are several approaches to community moderation. Open Door Policy: The most liberal of comment moderation policies. All comments are auto-approved without any technical or human moderation.
Waxing UnLyrical
JUNE 3, 2013
Having a strong community is one of the most important aspects of business. This week’s roundup includes seven posts that are good reads on both maintaining as well as building your business community. How To Be A Better Facebook Community Manager. Happy Monday!
Social Media Citizens
SEPTEMBER 6, 2011
Emma Gannon is currently a global community manager of Dove Facebook. Emma has experience of community managing blogs, Twitter and Facebook pages for international brands. G: How did you build your experience as community manager? .
Waxing UnLyrical
APRIL 29, 2015
Community fundraising goes beyond raising funds for a specific cause. It provides an opportunity to improve an entire community through the efforts of the fundraiser. Here’s one example of an organization that’s clearly been successful through their community fundraising efforts.
Waxing UnLyrical
APRIL 6, 2015
How do we meaningfully build and celebrate communities? An energized community can give your cause (or campaign) just the right amount fuel to make a difference, no matter how large or small it is. But when done right, community building efforts don’t just pay off for your community, but for your organization as well. So: how can you harness the power of community to do good as well as make good this quarter? How do you bring your community together?
Social Media Citizens
MARCH 13, 2012
Ben Martin is Global Community Manager at AVG. Previously, Ben was a Communities Executive for an Online PR and Social agency called Content & Motion. G: How did you build your experience as community manager? G: What are your top resources for community management?
Waxing UnLyrical
APRIL 24, 2015
At the heart of social PR lies community. So that’s what we focused on for the April #measurePR Twitter chat; how to measure community, how to tell when community-building initiatives are working (and when they’re not), and how community-focused metrics might change over time. Experts in measuring community. A1: Building a community around a product or service is just part of our jobs in #PR today (which is great, because it’s fun!).
Waxing UnLyrical
JUNE 3, 2011
about what the difference is between “community manager&# and “social media manager?&# I know I am – and I am both a community manager and a social media manager! My title is “online community & social media manager.&# Please share via a comment!
Mindjumpers
NOVEMBER 22, 2012
The Community Managers (CM). I’ll try to give you an introduction to the benefits of having a CM – and what you should look for in a Community Manager. The corner stones of community management. Getting a community involved and engaged needs a lot of planning.
Justin Levy
JULY 30, 2010
Justin Levy Marketing and Social Media Home About Archives Contact Disclosures Newsletter Speaking Are Blog Comments Dead? Written on July 30, 2010 by Justin Levy in blog , community , facebook , interactions , social media , twitter 23 Comments - Leave a comment!
Waxing UnLyrical
APRIL 15, 2015
Regular WUL readers know that Shonali (a friend and former colleague at Socialmedia.biz ) showcases guest posts about how to build, engage and sustain an online community, among other things. so that others might gain insights for their own community efforts. So our small marketing team is now working to grow our user base and nurture our new community. Let loose in the comments and thanks for sharing your wisdom! Building a New Kind of Cruise Community.
Social Media Citizens
MAY 12, 2011
Jonas de los Reyes is a lead community manager of Yahoo! G: How did you build your experience as community manager? J: For me, it was a combination of things happening in my career that stirred my path to community management. G: Where is the best place to build the community?
Dave Fleet
MARCH 2, 2011
Facebook has announced a new version of its Comments Box plugin – its social plugin that enables Facebook-connected commenting on a website. Facebook’s Comment Box plugin. Comments then stay sync’d between the two sites. Ability to comment as a Page.
Waxing UnLyrical
APRIL 17, 2015
You may have created great content, and you may have a good distribution plan, but shares and engagement are unlikely to come unless you have also focused on community building. Every time you reply to a tweet sharing a blog post link, for example, Livefyre counts it as a comment.
SocialFish
FEBRUARY 23, 2011
Just a quick follow-up to Maggie’s post on Community Management 101. Rachel Happe of the Community Roundtable pointed us to her slide deck on “Community Management Fundamentals&# in the comments; I wanted to make sure everyone sees it.
SocialFish
JUNE 19, 2013
Open Community is now on Audible! We have FIVE DOWNLOAD CODES AVAILABLE - all you need to do is drop us a comment below. Just answer any of these questions: How has the growth of online community changed the way you work today? Is community management part of your job?
Laurel Papworth
APRIL 26, 2011
How do you respond to a negative comment in an online community, on Facebook? Shut the Page down, ban the commenter, suck up to them? Well, every company does it differently, but let’s look at corporate vs personal voice when dealing with negative comments.
Waxing UnLyrical
MARCH 4, 2011
I think Livefyre, the comment system that has been implemented on WUL for just under two months , is da bomb. I’m not one to get overly excited by blog comment systems, but this one has me blown away. They truly believe in community.
SocialFish
FEBRUARY 2, 2015
Answering questions and responding to comments is an opportunity to keep them thinking about you and about the value you provide. Make sure that your brand’s online community understands how much you appreciate them and how diligently you work on delighting them.
Waxing UnLyrical
MAY 13, 2015
In October of last year, I launched an online community called Agree, Disagree, or Qualify. Building an online community doesn’t happen overnight. Discussion builds communities. These members have tested more than 4,200 claims and provided more than 70,000 comments worth of interaction on topics serious, sentimental, political, and scientific. The community builds upon itself by testing claims and commenting on those claims. Hey there, #WUL.
Ari Herzog
SEPTEMBER 13, 2013
Heed the advice of social media consultants and promote your blog by commenting on other blogs. Be active in their blog communities, link to their blog posts, and submit guest post ideas. Commenting that anyone or her mother could write has zero value and is universally known as spam.
Social Media Citizens
MARCH 21, 2012
Zack King is a Community Manager at RPM , working across a number of brands such as Captain Morgan, J&B and Clover. G: How did you build your experience as community manager? G: What are your top resources for community management? G: How do you reward your community stars?
Social Media Citizens
FEBRUARY 9, 2012
Will Long currently works as a Freelance Community Manager across a range of clients. G: How did you build your experience as community manager? I’d always had an eye on Social Media, managing communities at uni and for other project I was involved in. The opportunity cam up to become a Community Manager and I took it, now I’ve just turned Freelance. G: What are your top resources for community management ? G: Where is the best place to build the community?
SocialFish
JULY 24, 2015
This post originally appeared on Online Community Results. SocialFish and OCR partner on many online community strategy and implementation projects – contact us if you need help with yours. 1) Managing a community takes more time than you think.
Mindjumpers
JULY 24, 2012
Tweet It is always important to draw up guidelines for how to manage your social media channels – both for the everyday community management and if your brand changes community manager. How Can Brands Manage Facebook Comment Overload.
SocialFish
NOVEMBER 7, 2010
We would love it if you would check out our Facebook page for Open Community … and we would love it even more if you would post a photo of the book when it arrives on your doorstep – thanks to Steve Briggs, Dave Sabol and Garry Polmateer for posting your photos already!
Social Media Citizens
JANUARY 16, 2012
Joel is Community Manager at Brandwatch , Europe’s leading social media monitoring tool. G: How did you build your experience as community manager? J: I think much of the learning of community management comes from skills gained outside the job itself.
Convince & Convert
APRIL 23, 2015
I’ve said it before, and I’ll say it again: Community managers have a challenging job. Although a seemingly simple idea, what makes this campaign shine is the clever use of memes and puns both in the Facebook post creative as well as the comments.
SocialFish
NOVEMBER 9, 2010
Spread the Word about Open Community. Do you believe in the concepts in our book, Open Community , as passionately as we do? Do you have an example of Open Community in action? Are you curious to see where the conversations around building community online go next?
Ignite Social Media
AUGUST 2, 2016
Today, let’s examine four recently emerging social media communities. By introducing a translate button , users are now able to fully interact with the captions and comments posted by foreign users in their native language.
Harp Interactive
APRIL 30, 2012
A Facebook Page is an excellent venue for community building among brand advocates and customers (or potential customers) seeking more information, discounts, insight or customer assistance. Does your Facebook Page have Rules or is it a free-for-all?
SocialFish
JANUARY 30, 2018
2017 Wrap-up: Communities in Transition. Community Roundtable). 2017 was a year of change in the community space. BONUS: Since we’re on the topic of community strategy… Facebook’s news-feed changes put community managers in the spotlight.
SocMed Sean
NOVEMBER 19, 2018
Having worked in online community management for the last 15 years, I have had the privilege of putting together some amazing teams. The roles on a digital community team varied, ranging from digital strategists, to graphic designers…and everything in-between.
Firebelly
MARCH 21, 2012
Setting expectations is the corner stone of any successful Facebook community. This can be very helpful when you need to delete a comment. Have you set expectations in your community?
Waxing UnLyrical
FEBRUARY 5, 2013
But like any other marketing strategy, growing your B2B Facebook community simply requires an investment of time and genuine engagement. Below I’ll highlight a couple of simple and effective methods that’ll help grow a B2B Facebook community through engaging content curation.
Social Media Citizens
FEBRUARY 16, 2012
Robyn Tippins is a community manager at ReadWriteWeb with 15 years online marketing experience. Also she is an Author of Community 101 book. G: How did you build your experience as community strategist? G: What are your top resources for community management?
Waxing UnLyrical
NOVEMBER 22, 2010
Because if there’s one thing I believe takes public relations from good to great, it’s when your audiences start becoming your community through the relationships you develop with them. Why did you write Open Community ? So, what is “Open Community&# ?
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