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IBM SJ 45-4 | Ethnographic study of collaborative knowledge work

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IBM Research: Collaborative User Experience. IBM alphaWorks: Collaborative Development Environments. Business Collaboration Volume 45, Number 4, 2006. Ethnographic study of collaborative knowledge work. We present an ethnographic study in which we examine the ways collaborative knowledge work gets done in a process-oriented environment. These workers rely on the ability to work collaboratively, leverage relationship capital, and deliver new solutions.