For Social Business, Remember the 90-9-1 Rule
Webbiquity SMM
MAY 22, 2012
According to recent research from McKinsey , “companies that adopt social technologies can see a 50% increase in customer satisfaction, 48% increase in business leads, and 24% increase in revenue. Kim and Hinchcliffe provide an excellent survey of the current state of social business, and the concept of social business is spot-on.
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