Sprout Social

NOVEMBER 19, 2020

From increased access to social data and functionality to expanding beyond core social; from creating tighter alignment across critical CRM and helpdesk solutions to tie-ins with critical workflow tools that make collaboration and access more seamless. Monitor for five star service with a host of review platforms.

Reddit 104

Reddit Hubspot API Reputation 104

Adam Cohen

JUNE 30, 2011

Recently I had a discussion with a client about doing social media “inside out&# – starting with leveraging collaboration tools and focusing on using social tools inside the walls before engaging customers. Not only has EMC|ONE helped build that proficiency, but it’s also fundamentally changed our company. Why or why not?

Social Media 177

Social Media Collaboration Communities Community Platforms 177

Adam Cohen

JUNE 30, 2011

Recently I had a discussion with a client about doing social media “inside out” – starting with leveraging collaboration tools and focusing on using social tools inside the walls before engaging customers. Not only has EMC|ONE helped build that proficiency, but it’s also fundamentally changed our company.

Social Media 100

Social Media Collaboration Communities Community Platforms 100

SocialFish

OCTOBER 1, 2010

How To Be The Jack Bauer Of Your Company (Adam Singer). Offline-to-Online-to-Offline: Lessons Learned in Building a Custom Community Platform (Frogloop). 14 tips I Learned About Collaboration at Events from ECTC (Engage365). Technology is just a tool… but are you skilled with it? Scott Brinker).

Analysis 165

Analysis Social CRM Construction Foursquare 165

Convince & Convert

DECEMBER 7, 2010

Your Open Community is your people who are bonded by what your organization represents and care enough to talk to each other (hopefully about you!) You Don’t Have to Own A Community to Build Community. Collaboration. Open Community is a moving target. The only constant is change.

Skills 124

Skills Communities Collaboration Organization 124

Harp Interactive

OCTOBER 9, 2009

Not every company needs a blog. YouTube worked for BlendTec, but it might not work for your company. Build community platforms around real communities of shared interest. Help companies participate in existing social networks, and build relationships on their turf. And yet, there’s something to this.

Social Media 232

Social Media Press Release Marketing Widget 232

Social Media Strategery

MARCH 8, 2011

Ombudsman – When the community starts complaining about the speed, reliability, or accessibility of the platform, you need to be the one to bring up those concerns with the developers and push to get these issues fixed. After all, you’re the advocate for the community, not a mouthpiece for the development team.

Communities 137

Communities Wiki Yammer Forums 137