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6 Must-Dos for Best-In-Class Social Media Customer Service

Ignite Social Media

Or would you be trailing behind the rest of the class ? If you’re not at the top of your class and on your way to valedictorian, it’s time to rethink the experience your brand is providing your customers on social media. If your customers were to grade your customer service on social media, how would your brand do?

Class 60
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Social Media Training: 3 Day Intensive Advanced Class

Laurel Papworth

If you are a company, government department or organisation interested in social media training for your staff, this three day class held privately at your premises (or we can organise premises for you) suits those looking for a more indepth course. Three Day Class for the Advanced Social Media Specialist.

Class 85
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Good, Better, and Best Strategies for Customer Service on Social Media

Ignite Social Media

Have Community Guidelines Already in Place: Don’t just ignore/not respond to comments/questions. Tier 3 | Best | Best-In-Class. TL; DR. Being best in class means making everything as easy as possible for your users when they come to your brand’s social channels and need your help with a problem or concern.

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Socializing Your Brand [Infographic]

Mindjumpers

World class social brand: The infographic also highlights some suggestions which would help in making the brands social. These suggestions focus on the response mechanism the brand needs to have, tone of voice and other communication guidelines. Take a look at the infographic here and tell us if you want to add something to it :).

Brands 240
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Getting Through the Fight

Ari Herzog

Businesses want to reopen with health guidelines, schools and colleges recognize that the short-term will look different, and government agencies seek to update their archaic policies. Staggered classes and longer days are among the plans at K-12 school districts , to include continued distance learning and online education.

Survey 91
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Your Guide to Writing Social Copy That Works

Likeable

Don’t be afraid to have fun (and forget everything you learned in English class). Every network has a place to read about and view examples of their creative guidelines. It’s crucial to remember that users are on social media primarily for entertainment, or to see content from their friends and family. Complement the Creative.

Module 58
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The Basics of A/B Testing on Social Media

Likeable

A/B testing, also known as split testing, is much like the experiments we did in science class—except here, we’re testing the effectiveness of marketing materials. Just like science class, testing multiple variations at once can lead to “confounding variables.” What is A/B Testing? . Think of it as a psychological experiment!