6 Must-Dos for Best-In-Class Social Media Customer Service

Ignite Social Media

If your customers were to grade your customer service on social media, how would your brand do? Or would you be trailing behind the rest of the class ? In short, it takes a village to improve the customer experience on social.

Class 122

Big Announcement! THE Social Media Training Academy and Member Community for Business is Here!

Pam Moore

Do you have social media, digital marketing and branding problems? I am excited to announce that TODAY we officially open the public doors to our brand new Social Profit Factor training academy and member community! Do you have social media problems? .

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Social Media Roundup: CEOs on Twitter Best in Class

Ignite Social Media

Adoption of Twitter by CEOs may not have been the shortest timeline in social media. Today, let’s focus on the former and take a look at some of the best in class CEOs on Twitter (in no particular order). True to his personality that’s on display at Dallas Mavericks games or on Shark Tank, Cuban tweets passionately about his interests, and is also happy to engage in conversations with the public.

Class 77

Three Must-Haves for a Successful Conversion Campaign

Ignite Social Media

While social media channels are constantly evolving from algorithm changes to preferred content types, two things in the world of marketing remain tried and true. This is a full funnel program that ties best in class content with the customer journey.

Social Media U: Take a Class in Social Media - ReadWriteWeb

Buzz Marketing for Technology

Social Media U: Take a Class in Social Media. Social media. Whether youre socializing on Facebook , updating Twitter , or just adding a new bookmark to Ma.gnolia , social media has become an integral part of our daily lives.

Class 280

February Social Media Training Classes

Josh S Peters

A: Social media It’s true. Marketing budgets are increasing in their spend on social media, jobs are opening up in social media and there is more and more innovation and growth in these areas daily.

Class 130

37 Free Marketing and Social Media Classes to Elevate Your Skills Today

Buffer Social

When I first started out with digital marketing, I was blown away by the sheer amount of online marketing resources and social media classes. The list here includes free online courses in a number of social media-related topics and disciplines. What Is Social?

Class 114

Cartoon: Speaking Social Media

SocMed Sean

Working in social media in my day job and my night job, I spend a LOT of time around social media geeks. The other day, I overheard an entire conversation that was so full of social media lingo and jargon that it was like a whole new language.

A First-Class Guide to Social Media for Travel

Sprout Social

Nowadays a lot of that conversation is taking place online. From inspiration to reminiscing, travelers turn to social media throughout every step of their journey. Social media has a huge influence on travel-related purchases.

Class 99

[INTERVIEW] How the University of Chester’s first-class social strategy gets them to the head of the class


This involves conversations with current students, helping them, directing them, and communicating what they’re up to. By paying attention to the students and what’s going on, you gain the understanding necessary to develop a tone that’s professional yet conversational.

Class 108

How to Achieve Grade A Customer Care in 2017

Ignite Social Media

As 2017 is revving up into full gear, you may find yourself looking at your social media channels and asking, “How can I improve the experience my customers have on my channels?” Having A+ customer service on social media is essential for building a strong relationship with customers.

Class 144

How to Prove Your Social Media Impact

Convince & Convert

For too long, social’s contribution to business success has been ignored and undervalued. In this post, we are going to start changing that by walking through the steps necessary to finally measure social’s business impact and give social the credit it deserves.

How to leverage social data to be a world-class agency

Sprout Social

While some agencies might have bigger budgets and teams, marketers can level the playing field by leveraging social data. This piece will discuss how agencies can use social data and tools to grow their business, level-set client expectations and align internal teams.

Class 93

Stop Wasting Time on Social Media if You don’t KNOW Your Ideal Customer!

Pam Moore

You invest time and money each week creating content, posting social network updates, engaging with your community, updating and enhancing your digital and web properties. The return on investment in social media is simply not there. You have taken the classes.

A Little Bit of Conversation. A Lot More Insights.

Waxing UnLyrical

It’s simple – call a few people and have some in-depth, one-on-one conversations. My consulting firm recently completed a research project for a regional utility to assess how industry peers were using social media. Your goal is to have a conversation, not an interrogation.

Mind Your Manners: Etiquette Tips for Your Social Media

agora pulse

Are you using your best manners on social media? Or do you need a little brushing up on your social media etiquette? Observing good etiquette isn’t reserved for black-tie galas or cotillion classes. Social media conversations can get heated.

Tips 138

10 Best in Class Brands on LinkedIn

Social Media Strategies Summit

As a result, the audience of LinkedIn is different than any other social media site: 50% of LinkedIn users have a college degree, 45% earn at least $75K per year, and 33% of millionaires are on the platform. 10 Google Taps into a Global Conversation.

Class 52

Social Media Training: 3 Day Intensive Advanced Class

Laurel Papworth

If you are a company, government department or organisation interested in social media training for your staff, this three day class held privately at your premises (or we can organise premises for you) suits those looking for a more indepth course. Those who do not yet have any social media profiles online may struggle as this course is fast paced. AdAge named in the Top 150 Media Bloggers, and she is on Google’s Plus Recommended List.

10 Tips to Be a Social Media and Digital Marketing Rebel

Pam Moore

Why is it so many smart social media and digital marketers claim they want to lead or are already leading their industry and niche? Many don’t know the most basic analytics of their blog or website traffic, conversion funnels or social media community engagement.

Tips 124

10 Black Leaders You Should Follow on Social Media


In today’s world, social media plays many roles—it’s a source of news, a tool for learning, a space to share stories, and a vehicle for connecting and organizing with other people. I’m looking forward to being in conversation and community with you all. •

Four Ways to Combat Audience Negativity on Social Media

Ignite Social Media

Trust me, we’ve all been there before on the community management team — audience negativity is an inevitable part of being in social media. The same goes for social media. Such insights are critical to best in class community management.

Some Social Media Things That Made Us Laugh This Month

Ignite Social Media

We love when brands think outside of the box and try something a little different in their campaigns on social. You may have read our social media roundup of best in class brand social voices. Want to add a little sass to your brand voice on social?

The NBA Finals on Social: Who is winning the conversation?

Talkwalker SM

While the two teams have established themselves as the class of the league on the court, who is winning on social? But who are fans talking about most on social? million social mentions of LeBron from April 16 through May 28, while Curry generated 2.7

What Happens in Vegas Stays in Social Media

Convince & Convert

Red velvet pancakes, world-class shopping, and a corner view in every room distinguish ARIA from the many other hotels and casinos in Vegas. Tweetable Moments People just want to know that they’ve been heard.

Hotels 134

Social Media is the Back Channel for Teen Angst

Direct Marketing Observations

First I want to quote a paragraph from the abstract of a 2011 paper by danah boyd , a renowned expert on teen culture and social media at Microsoft Research. My concerns with the wild west mentality of middle school and high school social media usage are fivefold.

33 Thought-Provoking B2B Social Media and Marketing Stats

Webbiquity SMM

B2B marketing budgets are shifting to digital and social. But spending on digital marketing programs is projected to rise three times as fast, and over the next five years, the share of budget dollars dedicated to social media marketing will more than double.

B2B 207

5 Steps to More Creative and Effective Social Media Campaigns

Convince & Convert

Or are you bursting with creative ideas for your social media campaigns, but stumped about ways to validate these ideas? The same is not true of your relationship with your social audience. The same is true for listening to your customers on social.

How the Red Sox and Dodgers Covered the World Series on Social Media

Ignite Social Media

Covering sports on social media is unique – content turnover accelerates while turnaround time for that content is expedited. With so much at stake for the teams on the field, the teams behind the social accounts are required to bring their A-game.

How to analyze fan growth charts on social media


In this article, you are going to learn the first part of doing social media analysis. Audience sizes and fan growth have been derided by many social media managers as being worthless vanity metrics. Part of any social media analytics is going down rabbit holes.

Talking The Social Media Walk

Waxing UnLyrical

All the comments were thoughtful, but there were a few that made me think a lot more about this whole “social media&# thing. Social media, which by definition is about being communal and sociable, making someone move towards the other end of the spectrum?

How Social Media Engagement Has Changed Over the Past 3 Years

Ignite Social Media

Why is your brand on social media? Hopefully the answer to that question is “to be social.” Let’s take a look at how social media engagement has changed over the years. Not responding on social media? Social media engagement is not dead.

How to Monetize Your Social Media Accounts


Making money off social media isn’t just for celebrities. With some careful content planning and a solid strategy, you can monetize your social media accounts and start earning income right from your phone. Start an online class and sell your course for a low rate.

How To 104

SEO World Class…. What SEO Snake Oil Salesmen Look Like

Bill Hartzer

The set includes all Search Engine Optimization, Social Media Optimization, Mobile Marketing, Local Search, Reputation Management, Link Building, Analytics, Conversion Rate Optimization, Content Development, Pay Per Click Management etc. I just love when I get these types of emails.

Class 90

A look back: Examining the shifts in the COVID-19 conversation

Sprout Social

People are anxious to return to their normal lives and conversations around when the lockdowns will end are gaining traction on social. Marketers have already adjusted their social strategies in response to COVID-19. million conversations around healthcare and COVID-19 by 12.2

How a Social Media Evangelist Became a Social Media Realist

Social Media Strategery

When did I become the guy who gets tired of social media? How did I go from annoying everyone around me by my incessant yammering about social media to the guy who grows increasingly annoyed when people talk about everything social media will do? I'm not suggesting that I'm no longer excited about social media. I'm not suggesting that social media is dead (imagine that link bait, though).

How to be a Digital and Social Marketing ROI Rebel – 10 Proven Strategies

Pam Moore

Why is it so many smart social media and digital marketers claim they want to lead or are already leading their industry and niche? Many don't know the most basic analytics of their blog or website traffic, conversion funnels or social media community engagement.

ROI 78

Conversation: Out of the IUPUI classroom and into YATS


The result was conversation, good food, laughs, andeveryone learned something new about one another. Conversations ranged from“what would be your ideal job?” And, who knows, maybesome of these talented new media students will be my successors or futurecollaborators at Firebelly.

7 Truths About Social Media Marketing

Techipedia: Tamar Weinberg

Thanks to books like The New Community Rules , written by yours truly, Engage , Social Media 101 , and others, social media marketing is, for the time being, going to still be on people’s minds as they discover this bright and sunny marketing opportunity.

Social Media Promotions: An Overview Of Sweepstakes


courtesy of my great friend Shashi Bellamkonda – better known as the Social Media Swami or @shashib. Shashi asked me to take a page out of our social media promotions playbook and record a video for the class to watch on sweepstakes.

Social Media Online Courses and Training

Laurel Papworth

Shares My online courses are on Udemy – please scroll down to “teaching” – to join the 3000+ social media students undertaking my courses! How to Automate, Autoschedule and AutoFollow on Social Media : . Save Time: Learn about autoposting and autoscheduling , natively within Facebook & Twitter as well investigate which social media dashboards are best for automation – Hootsuite, Sprout Social and Buffer.

Why we’re ditching the ‘Social Media Intelligence’ tag (and why you should too…)


Social media intelligence” is a commonly used in our industry, and something we’ve proudly associated ourselves with. It involves taking social data, then applying smart organisation and activation to it. And we’re classing it as “audience intelligence”.

Grading Social Media

Social Media Strategery

Events Calendar Subscribe: Posts | Comments | Email Social Media Strategery Best Of Best Practices Enterprise 2.0 Development Social Media Grading Social Media Mon, Mar 1, 2010 Prof. In last week’s #SMCEDU chat, we discussed the issue of grading students in classes that teach social media. If you’re teaching social media, how do you grade your students on how well they’re using it?

A Conversation About Social Media Influence #SMSHI

Bare Feet Studios

In the spirit of transparency and speed, I am posting the notes I made as moderator of the Social Media Influence Panel at the Social Media Seminar being hosted by Technology News Bytes with their nonprofit partner, Social Media Club Hawaii Chapter. This conversation will run from 10 am – 10:40 am HST today, April 14. For background, I find Tom Webster’s work best in class. Social Scoring will change your life.