Social Media Exercise: Hoyts Cinema
Laurel Papworth
MAY 10, 2011
Hoyts and social media – what do you do when someone names and shames publicly issues with your company, like this Twitter discussion I initiated about Hoyts Cinemas? Use the diagram covered in 8 ways to deal with negative comments as background. for my classes and anyone else who wants to play). What do you surmise?
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