article thumbnail

10 Steps to Build Your Social Customer Care Strategy

Social Media Strategies Summit

Build a Hub of Answers to FAQs There are likely a handful of questions your customer support team must repeatedly deal with. This strategy makes life easier for your customer support team and helps them respond faster to frequently asked questions (FAQs). Check out our upcoming social media conferences. Featured image by Pexels.

Strategy 130
article thumbnail

Using a Social FAQ to Kick Start Content Marketing

Convince & Convert

If you conquered four words, you’d have a better social media program than 90% of all companies. This is especially true for companies that are inherently unsexy and don’t have a lot of existing social chatter about them. Build a Social FAQ. What other good examples of social FAQs have you found?

FAQ 145
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Much Content Do You Need? Here’s a Formula

Convince & Convert

In the book, I have lots of case studies about answering customer questions, highlighted (of course) by Marcus Sheridan from River Pools and Spas , who revolutionized his business and the swimming pool industry by focusing on teaching, not selling. The Formula For Content Marketing Success. But which questions, and how many?

FAQ 155
article thumbnail

The 12 Best Chatbot Examples for Businesses

Hootsuite

This makes them ideal for answering FAQs at any time of the day or night. As a result, the company counts 17,000 employees globally, with stores in over 40 countries. And it served to give their audience what they wanted: timely answers to FAQs. They needed to automate FAQs to better serve their audience. Source: Heyday.

article thumbnail

How to Use Instagram Chatbots for Customer Service and Sales

Hootsuite

When you’re researching tools to help with your social media management, look for case studies, customer reviews, and other evidence that the platform is high-quality. If the platform gives examples of companies that use its services, try messaging those companies yourself to see how good the chatbot really is.

article thumbnail

Grow Your Blog Business: The Earn-Millions-in-Your-Flip-Flops Framework [Case Study]

ProBlogger

Answers for popular FAQs within your subject area. How can a company not be excited about this? Grow Your Blog Business: The Earn-Millions-in-Your-Flip-Flops Framework [Case Study]. What do you love to do? The answers to these questions will give you a solid idea about what to cover with your product. They can’t lose.

article thumbnail

How to Get More Traffic From Google From Stuff You’re Already Doing

Kikolani

Do you have an FAQ section on your website? Case studies. You can take a testimonial and turn it into a blog post style case study with just the addition of a few more questions and – presto! Companies and freelancers you’ve hired or bought products from. Or maybe internally? – content.

Google 97